Suresh Chettur

Enthusiast
DISC Type : i

Head Intelligent Automation CoE & BPS IT at Mindsprint

Bengaluru, Karnataka, India

Overview

Suresh Chettur is a seasoned technology leader and the Head of Intelligent Automation CoE at Mindsprin, with a decade of experience in hyper-automation and Agentic AI. He is an expert in establishing and scaling Automation Centers of Excellence from the ground up, holding a B. Tech from the University of Calicut and an advanced degree in Strategic Management.

He has successfully delivered over 1000 bots into production, creating a complete bot ecosystem.

Personality Overview

Consensus Focused

Non-Confrontational

Amiable & Agreeable

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Agentic & Autonomous AI
He is pioneering a new paradigm where AI agents reason, collaborate, and optimize at scale, moving beyond simple automated workflows.
Automation CoE Strategy
Specializes in building intelligent automation Centers of Excellence from scratch and has a proven track record of scaling them for global organizations.
Shared Services Evolution
Actively participates in industry events like the Shared Services & Outsourcing Week (SSOW) as a speaker, focusing on innovation and technology transformation.

Media Appearances

Suresh has no verified media appearances

Work History

3-2024
Head Intelligent Automation CoE & BPS IT at Mindsprint
3-2024
Head of Intelligent Automation CoE at Mindsprint
8-2021 - 2-2024
Director - Intelligent Automation at WNS
11-2018 - 7-2021
Associate Vice President - Robotics Process Automation at Mphasis
12-2013 - 10-2018
Manager - Robotics Process Automation & Enterprise Program Management at First American Financial Corporation

Education

2015 - 2015
Advanced Program in Strategic Management from Indian Institute of Management, Calcutta
1990 - 1994
B.Tech from University of Calicut, KERALA

More Information

Social Presence :

Prographics :

Exp : 28 Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Head Intelligent Automation CoE & BPS IT at Mindsprint
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Insights For Selling To Suresh

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suresh is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Suresh

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Suresh move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Suresh take some risk or not?

  • They can take some low-probability risks if needed.

You And Suresh

Personality Compatibility


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