Susan Terry in

Susan Terry

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Fractional CXO- Customer Growth | DCX Design | Customer Success Strategy | Services Optimization at Self-employed
📍 United States

Susan Terry is a results-driven technology executive specializing in customer experience (CX) and AI-led digital transformation. An alumna of Purdue University, she has a distinguished career leading global teams at Avaya and now operates as a Fractional CXO, focusing on customer growth and go-to-market execution.

Colleagues consistently describe her as a visionary, empathetic, and creative leader who excels at mentorship and invests deeply in her teams.

She is a published author on key industry topics, including unlocking the Voice of the Customer (VOC) for business transformation.

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Experience
15 Years
Current Role
Fractional CXO- Customer Growth | DCX Design | Customer Success Strategy | Services Optimization
Location
United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Susan cares about

Customer Experience Strategy
Her entire career is focused on CX. She advises on workflow design, contact center technology, and improving value realization for customers through better experiences.
AI-led Initiatives
Focuses on leveraging AI for digital transformation and to deliver seamless, personalized customer experiences, as mentioned in her recent articles and professional summary.
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Career

Work history

2-2025
Fractional CXO- Customer Growth | DCX Design | Customer Success Strategy | Services Optimization
Self-employed
11-2022 - 1-2025
Global VP-CX Solution Consulting, Design & Customer Services
Avaya
10-2019 - 11-2022
Vice President Cloud Sales Specialists | Leading SME's for Digital CX Transformation
Avaya
3-2018 - 10-2019
Sr. Director, Business Transformation | CXO Level Customer Engagement
Avaya
8-2016 - 10-2017
Vice President | Regulated CX
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In the press

Media appearances

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Education
Communication
Purdue University
Certification
Franklin Covey
Certification
Franklin Covey
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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