Susana Uribe Cuartas

Sharpshooter
DISC Type : CD

Head of Customer Success at Melonn

Mexico City, Mexico

Overview

Susana is the Global Growth Director at Melonn, with over a decade of experience in digital transformation, marketing, and e-commerce. An Industrial Engineer from EIA, she is an expert in data-driven strategies, CRM, and leading high-performance teams. Colleagues describe her as a knowledgeable and strategic leader.

Susana is deeply passionate about the e-commerce ecosystem, focusing on empowering online sellers to accelerate their growth. She believes in turning challenging situations, like product returns, into opportunities for exceptional customer service and building loyalty. Her posts show a genuine care for her clients success.

She was a featured panelist representing Melonn at a Forbes event for the "30 Business Promises" in Mexico.

Personality Overview

Thorough Evaluator

Rigorous & Demanding

ROI Driven

More than the product, they care about the impact of the product.  They take a lot of pride in personal achievements. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

E-commerce Growth
Her entire career is focused on transforming and empowering e-commerce sellers to help them grow in an accelerated manner.
Data-Driven Decisions
Emphasizes using data to decipher hypotheses and drive business results, as seen in her posts about hiring data analysts.
Customer Experience
Advocates for turning potentially negative experiences, like returns, into opportunities to provide top-tier customer service and build loyalty.

Media Appearances

Susana has no verified media appearances

Work History

12-2021
Head of Customer Success at Melonn
10-2020 - 12-2021
Gerente de mercadeo y comunicaciones Nequi at Nequi
3-2018 - 10-2020
Jefe de comercio electrónico at Tennis S. A.
1-2017 - 3-2018
Gerente e-commerce Kanú Mascotas at Kanú
2-2014 - 12-2016
Jefe de mercadeo digital at C.I. HERMECO S.A.

Education

2015 - 2016
Master marketing online y comercio electronico from OBS Business School
2008 - 2013
ingenieria from Escuela de Ingeniería de Antioquia

More Information

Social Presence :

Prographics :

Exp : N/A Location : Mexico City, Mexico Job Level : N/A Designation : Head of Customer Success at Melonn
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Insights For Selling To Susana

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Speak about competitive differentiation that your product offers
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susana is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Susana

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Susana move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Susana take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Susana

Personality Compatibility


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