Susana Uribe Cuartas in

Susana Uribe Cuartas

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Head of Customer Success at Melonn
📍 Mexico City, Mexico

Susana is the Global Growth Director at Melonn, with over a decade of experience in digital transformation, marketing, and e-commerce. An Industrial Engineer from EIA, she is an expert in data-driven strategies, CRM, and leading high-performance teams. Colleagues describe her as a knowledgeable and strategic leader.

Susana is deeply passionate about the e-commerce ecosystem, focusing on empowering online sellers to accelerate their growth. She believes in turning challenging situations, like product returns, into opportunities for exceptional customer service and building loyalty. Her posts show a genuine care for her clients success.

She was a featured panelist representing Melonn at a Forbes event for the "30 Business Promises" in Mexico.

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Current Role
Head of Customer Success
Location
Mexico City, Mexico
Personality Overview

How Susana shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Susana cares about

E-commerce Growth
Her entire career is focused on transforming and empowering e-commerce sellers to help them grow in an accelerated manner.
Data-Driven Decisions
Emphasizes using data to decipher hypotheses and drive business results, as seen in her posts about hiring data analysts.
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Career

Work history

12-2021
Head of Customer Success
Melonn
10-2020 - 12-2021
Gerente de mercadeo y comunicaciones Nequi
Nequi
3-2018 - 10-2020
Jefe de comercio electrónico
Tennis S. A.
1-2017 - 3-2018
Gerente e-commerce Kanú Mascotas
Kanú
2-2014 - 12-2016
Jefe de mercadeo digital
C.I. HERMECO S.A.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2015 - 2016
Master marketing online y comercio electronico
OBS Business School
2008 - 2013
ingenieria
Escuela de Ingeniería de Antioquia
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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