Suzana G.

Enthusiast
DISC Type : i

Technical Quality Manager at SAP Brasil Ltda

São Paulo, São Paulo, Brazil

Overview

Suzana is a Technical Quality Manager at SAP Brazil, where she has specialized in key accounts for over three years. Her role focuses on proactive risk prevention for customer projects and ensuring the stability of productive systems. Colleagues have described her as having outstanding expertise and a strategic approach to complex projects.

Her early career experience includes participating in the full implementation of the Microsiga integrated system, where she was responsible for the budget, warehouse, supplies, and accounting modules.

Personality Overview

Story Driven

Consensus Focused

Non-Confrontational

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Proactive Customer Success
Her role at SAP is centered on preventing risky situations for customers and ensuring their systems operate optimally, guaranteeing successful go-lives.
Enterprise System Implementation
Has extensive, hands-on experience implementing integrated systems and specific modules, such as budget and supply chain, from her early career.
Project Risk Management
A core function of her job is the identification of risk factors and the planning of support services according to project phases and customer needs.

Media Appearances

Suzana has no verified media appearances

Work History

11-2007
Technical Quality Manager at SAP Brasil Ltda
10-2004 - 11-2007
Customer Support Specialist at SAP International Inc.
10-1997 - 10-2004
SAP Senior Consultant at SAP
9-1993 - 9-1997
Internal Consultant at Vale Refeição Ltda
7-1991 - 9-1993
Cost Analyst at Mallory

Education

1994 - 1995
Master Degree from FAAP - Fundação Armando Alvares Penteado
1981 - 1985
Business Administration from Universidade Guarulhos

More Information

Social Presence :

Prographics :

Exp : 34 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Technical Quality Manager at SAP Brasil Ltda
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Insights For Selling To Suzana

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Maintain high, positive energy and convey confidence
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suzana is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Suzana

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Suzana move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Suzana take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Suzana

Personality Compatibility


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