Sylvia Welch

Inquirer
DISC Type : cd

Vice President Information Technology at SOUTHERN MARYLAND ELECTRIC COOP

Charlotte Hall, Maryland, United States

Overview

Sylvia Welch is the Vice President of Information Technology at Southern Maryland Electric Cooperative (SMECO), where she has built a career of over 35 years. She leads a team of 28, managing system implementations, upgrades, and IT support for the organization. Sylvia earned her Bachelors degree in Business Administration from the University of Maryland Global College.

Sylvia is involved in her local community, serving as a contact person for the Summerseat Farm Artisan Market. Her social media activity suggests a focus on personal integrity and professional growth, often sharing posts about staying true to oneself and highlighting career opportunities at SMECO.

She has progressed through the ranks entirely within one company, starting in customer service before moving into IT and eventually rising to Vice President.

Personality Overview

ROI Conscious

Upfront

Judgemental

They respond well to confident salespeople.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Utility IT Modernization
Has managed major system implementations, including advanced metering infrastructure (AMI) and new customer payment systems, to improve efficiency and reliability.
Critical Infrastructure Protection
Actively recruits for multiple IT/CIP roles, indicating a strong focus on securing the cooperative's critical systems and data.
IT Team Leadership
Manages a highly motivated staff of 28 employees responsible for network, telecom, databases, and support for over 50 integrated business applications.

Media Appearances

SMECO Southern MD Electric - E-Complish. Featured in E‑Complish Blog

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Southern Maryland Electric Cooperative Empowers Members and Drives Satisfaction with Modern Customer Experience. Featured in Cloud Communications

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Work History

9-2023
Vice President Information Technology at SOUTHERN MARYLAND ELECTRIC COOP
1-2016 - 9-2023
Managing Director, IT at SMECO
7-2007 - 1-2016
Director, IT Applications at SMECO
1-2005 - 7-2007
Sr. Programmer/Analyst at SMECO
2-1988 - 1-2005
Customer Service at SMECO

Education

Bachelor's degree from University of Maryland Global Campus

More Information

Social Presence :

Prographics :

Exp : N/A Location : Charlotte Hall, Maryland, United States Job Level : N/A Designation : Vice President Information Technology at SOUTHERN MARYLAND ELECTRIC COOP
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Insights For Selling To Sylvia

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid long winding pitches, stay objective
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sylvia is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Sylvia

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Sylvia move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Sylvia take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Sylvia

Personality Compatibility


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