Tanya Hyacinthe in

Tanya Hyacinthe

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Director Of Intake Call Center/Operations at Wilshire Law Firm
📍 Los Angeles, California, United States

Tanya is a client experience and operations executive with over 20 years of expertise across FinTech and legal services. She excels at scaling high-performing teams and leveraging AI-driven strategy, automation, and Salesforce transformations to boost efficiency, improve client intake, and drive significant growth.

Beyond her professional focus, Tanya is a strong advocate for a positive employee experience, viewing it as a top priority for success. She has an interest in the legal industry, having taken a course with the Beverly Hills Bar Association, and follows major brands like Disney Entertainment.

She designed and successfully deployed AI voice agents to fully automate the client intake and onboarding process at a law firm.

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Experience
18 Years
Current Role
Director Of Intake Call Center/Operations
Job Level
Mid-senior
Location
Los Angeles, California, United States
Personality Overview

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Decision Approach
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Priorities

Topics Tanya cares about

AI-Driven Operations
Her recent work involves designing and implementing AI voice agents to automate client intake, reflecting a focus on innovative, AI-led efficiency and growth.
Client Experience
A core theme of her 20+ year career has been transforming client-facing operations in FinTech and legal sectors to enhance satisfaction and drive conversions.
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Career

Work history

8-2024
Director Of Intake Call Center/Operations
Wilshire Law Firm
4-2018 - 10-2023
Sr. Operations & Customer Experience Manager | (FinTech) Starup
RentReporters
6-2010 - 11-2016
Director of Operations & Call Center Manager | eCreditAdvisor (FinTech Startup)
eCreditAdvisor
9-2006 - 5-2008
Estate Planning Lead (Startup Environment)
LegalZoom
5-2003 - 5-2006
Lead Customer Service Representative
Franklin Credit Management
In the press

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Education
Education details unavailable
Oxnard High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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