Taral Desai

Critic
DISC Type : C

High Touch Operations Manager at Cisco

Mumbai, Maharashtra, India

Overview

Taral Desai is a High Touch Operations Manager at Cisco with over 20 years of experience in project management, IT infrastructure, and service delivery across various sectors. A computer engineering graduate from Gujarat University, he recently completed an AI and Business Management program at the Indian School of Business. Colleagues describe him as a "true leader. "

Known as "Mr. Idea" in his study group for his out-of-the-box thinking, he is recognized for his creative approach to solving problems.

Personality Overview

Critic

Objective Thinker

ROI Driven

They are quite likely to negotiate on pricing or other key terms.  They prefer to do logical analysis and value evidence over emotions. They enjoy working alone and do not rely on others very often.

Topics They Care About

AI in Business
Recently completed an "AI Narrative & Business Management" program at the Indian School of Business and an "AI for Everyone" certification.
Customer-Centric Operations
His role as a High Touch Operations Manager is centered on being a single point of contact for post-sales support and enhancing customer satisfaction.
IT Service Delivery
Possesses deep expertise in IT service delivery, escalation management, and monitoring, which has been a core function in his recent roles.

Media Appearances

Taral has no verified media appearances

Work History

11-2021
High Touch Operations Manager at Cisco
4-2020 - 11-2021
Project manager and HTOM (Teksystems partner payroll) at Cisco
5-2017 - 3-2020
Associate Project Manager at Happiest Minds Technologies
5-2015 - 5-2017
Technical Project Manager at Cisco @Synophic Systems
2-2014 - 5-2015
IT & Operation Manager at Arraycom india ltd. - E Path divison

Education

2014 - 2015
Post graduation program in managements from Sunstone
1997 - 2000
Computer engineering from Gujarat University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Mumbai, Maharashtra, India Job Level : Middle Designation : High Touch Operations Manager at Cisco
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Insights For Selling To Taral

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Taral is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Taral

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Taral move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Taral take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Taral

Personality Compatibility


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