Taylor Leighton
Login to view DISC.As the Sr. Manager of CX Support Operations at Headway, Taylor leads the BPO, workforce management, and technology teams. She is focused on using data and empathy to improve customer experience, drawing on previous leadership roles at Stitch Fix and Wingstop. Taylor holds a Bachelors Degree from Baylor University.
During her time at university, Taylor was involved in a diverse range of activities, including the Baylor Forensic Society and the Color Guard. She stays current on business and technology trends by following publications like the Harvard Business Review and companies such as Google and Oracle.
Her passion for her field is evident in her professional headline: "All things CX!"
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