Ted Mitchell

Trailblazer
DISC Type : DI

Key Accounts Solution Consultant: Healthcare, Finance at Five9

Dallas, Texas, United States

Overview

Ted Mitchell is a highly successful solution consultant at Five9 with over 20 years of experience specializing in Customer Experience (CX) and Applied AI for healthcare and finance clients. A consistent top performer and multiple Presidents Club winner, he studied Pre-Med at the University of North Texas. Colleagues describe him as personable, knowledgeable, and analytical.


Ted is the creator and patent holder for an omnichannel technology related to advanced outbound communications for contact centers.

Personality Overview

Informal

Persuasive

Friendly But Fast

They are more likely to accept new and exciting technologies.  They prefer to ensure that they are in control of the situation. A combination of speed and relationship gets the best response from them.

Topics They Care About

Applied AI in CX
His current role and headline focus on using Applied AI to improve customer outcomes. He also holds recent certifications in Cresta AI.
CCaaS Migration
His roles at Five9 and Genesys have centered on helping enterprise clients migrate from on-premise systems to cloud-based contact centers.
Healthcare & Finance Tech
His current role as a Key Accounts Solution Consultant specifically targets the healthcare and finance industries, indicating deep expertise in these verticals.

Media Appearances

Ted has no verified media appearances

Work History

1-2023
Key Accounts Solution Consultant: Healthcare, Finance at Five9
8-2020 - 12-2022
Sr. Enterprise Solution Consultant at Five9
2015 - 6-2020
Lead Solution Consultant at Genesys
2012 - 2015
Sr. Principal Solution Engineer at Genesys
5-2006 - 5-2011
Solution Architect Partners, Channels and Government at Genesys

Education

Pre-Med from University of North Texas

More Information

Social Presence :

Prographics :

Exp : 27 Location : Dallas, Texas, United States Job Level : Senior Designation : Key Accounts Solution Consultant: Healthcare, Finance at Five9
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Insights For Selling To Ted

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Do not look like someone who doesn’t know what they are talking about
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ted is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Ted

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Ted move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Ted take some risk or not?

  • If necessary, they will be ready to take risks.

You And Ted

Personality Compatibility


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