Ted Mitchell in

Ted Mitchell

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Key Accounts Solution Consultant: Healthcare, Finance at Five9
📍 Dallas, Texas, United States

Ted Mitchell is a highly successful solution consultant at Five9 with over 20 years of experience specializing in Customer Experience (CX) and Applied AI for healthcare and finance clients. A consistent top performer and multiple Presidents Club winner, he studied Pre-Med at the University of North Texas. Colleagues describe him as personable, knowledgeable, and analytical.

Ted is the creator and patent holder for an omnichannel technology related to advanced outbound communications for contact centers.

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Experience
27 Years
Current Role
Key Accounts Solution Consultant: Healthcare, Finance
Job Level
Senior
Location
Dallas, Texas, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Ted cares about

Applied AI in CX
His current role and headline focus on using Applied AI to improve customer outcomes. He also holds recent certifications in Cresta AI.
CCaaS Migration
His roles at Five9 and Genesys have centered on helping enterprise clients migrate from on-premise systems to cloud-based contact centers.
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Career

Work history

1-2023
Key Accounts Solution Consultant: Healthcare, Finance
Five9
8-2020 - 12-2022
Sr. Enterprise Solution Consultant
Five9
2015 - 6-2020
Lead Solution Consultant
Genesys
2012 - 2015
Sr. Principal Solution Engineer
Genesys
5-2006 - 5-2011
Solution Architect Partners, Channels and Government
Genesys
In the press

Media appearances

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Education
Pre-Med
University of North Texas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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