Teresa Ignacio in

Teresa Ignacio

Commander · DISC type D
Global Leader, Guest Services at Silversea Cruises
📍 Miami, Florida, United States

Teresa Ignacio is a customer experience and global operations executive, currently leading Guest Services at Silversea Cruises. With an MBA from Southern Methodist University, she excels at managing complex operational and customer service issues across global markets. Colleagues describe her as diligent, passionate, and a highly organized leader.

Beyond her professional life, Teresa is dedicated to her family, having shared excitement about a new journey they are embarking on together. She values personal growth and continuous learning, as shown by her pursuit of advanced management programs and certifications in topics like behavioral economics and digital transformation.

Unique fact: While earning her EMBA, Teresa gave birth and, despite the new challenges, diligently completed all her coursework, profoundly impressing her professor.

Read the full overview →
Experience
30 Years
Current Role
Global Leader, Guest Services
Job Level
Senior
Location
Miami, Florida, United States
Personality Overview

How Teresa shows up

Strong-Willed
Impact-Driven
Very Quick

They prefer to be the ones controlling the conversation or defining the terms. More than the product, they care about the impact of the product. They are not always relationship oriented.

Priorities

Topics Teresa cares about

Global Customer Experience
Her career is focused on bridging technical operations with customer-facing care for international companies, including her current leadership role in guest services for a global cruise line.
Leading Digital Transformation
Holds a certification in this area and has shared insights from a course that featured the inventor of the digital camera, showing a deep interest in technological evolution.
+5 more topics Login to view topics
Career

Work history

8-2023
Global Leader, Guest Services
Silversea Cruises
6-2020 - 7-2023
Vice President, Consumer Support
Visa
3-2019 - 6-2020
Global Lead, Technology Service Delivery
Conduent
2015 - 3-2018
Director Of Service Operations
Samsung Electronics America
4-2014 - 10-2015
Director, Voice of Customer and Loyalty Operations
Samsung Electronics America
In the press

Media appearances

Silversea Cruises Appoints AVP, Global Guest Services. Featured in Travel Market Report
See now
Education
Master of Business Administration
Southern Methodist University
Management Leadership Program
Asian Institute of Management
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Teresa. Free, 10 seconds.