Teresa Ignacio

Commander
DISC Type : D

Global Leader, Guest Services at Silversea Cruises

Miami, Florida, United States

Overview

Teresa Ignacio is a customer experience and global operations executive, currently leading Guest Services at Silversea Cruises. With an MBA from Southern Methodist University, she excels at managing complex operational and customer service issues across global markets. Colleagues describe her as diligent, passionate, and a highly organized leader.

Beyond her professional life, Teresa is dedicated to her family, having shared excitement about a new journey they are embarking on together. She values personal growth and continuous learning, as shown by her pursuit of advanced management programs and certifications in topics like behavioral economics and digital transformation.

Unique fact: While earning her EMBA, Teresa gave birth and, despite the new challenges, diligently completed all her coursework, profoundly impressing her professor.

Personality Overview

Strong-Willed

Impact-Driven

Very Quick

They prefer to be the ones controlling the conversation or defining the terms.  More than the product, they care about the impact of the product. They are not always relationship oriented.

Topics They Care About

Global Customer Experience
Her career is focused on bridging technical operations with customer-facing care for international companies, including her current leadership role in guest services for a global cruise line.
Leading Digital Transformation
Holds a certification in this area and has shared insights from a course that featured the inventor of the digital camera, showing a deep interest in technological evolution.
Third-Party Vendor Management
Was specifically recognized in a past role for her exceptional skill in managing third-party vendors, particularly during high-visibility product launches.

Media Appearances

Silversea Cruises Appoints AVP, Global Guest Services. Featured in Travel Market Report

See Now

Work History

8-2023
Global Leader, Guest Services at Silversea Cruises
6-2020 - 7-2023
Vice President, Consumer Support at Visa
3-2019 - 6-2020
Global Lead, Technology Service Delivery at Conduent
2015 - 3-2018
Director Of Service Operations at Samsung Electronics America
4-2014 - 10-2015
Director, Voice of Customer and Loyalty Operations at Samsung Electronics America

Education

Master of Business Administration from Southern Methodist University
Management Leadership Program from Asian Institute of Management

More Information

Social Presence :

Prographics :

Exp : 30 Location : Miami, Florida, United States Job Level : Senior Designation : Global Leader, Guest Services at Silversea Cruises
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Insights For Selling To Teresa

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Objectively showcase the impact that your product creates

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Teresa is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Teresa

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Teresa move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Teresa take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Teresa

Personality Compatibility


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