Tewana Ramseur

Commander
DISC Type : D

Vice President, Customer Experience at Homespire Remodeling Group

Mechanicsburg, Pennsylvania, United States

Overview

Tewana is a results-driven customer experience and operations executive with over 25 years of experience driving business growth and transformation. Educated at Howard University and The University of Chicago Booth School of Business, she excels in strategic planning and fostering customer-centric cultures. Colleagues describe her as reliable, professional, and a unique organizational asset.

She is passionate about empowering others, demonstrated through her involvement with the Black Womens Leadership Council, where she has been a featured workshop speaker. Tewana maintains a strong, lifelong connection to her alma mater, Howard University, and is an active leader in her local community, serving as treasurer for a community organization.

She was a featured speaker at the 2023 Black Womens Leadership Council Summit in New Orleans.

Personality Overview

Decisive

Candid & Clear

Strong-Willed

They like to move fast and expect the same from others.  They respond better to strong and respectful interactions. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

Customer-Centric Transformation
Her career is focused on spearheading customer experience strategies and nurturing a customer-centric culture within organizations.
Business Transformation
Her professional headline and experience highlight a focus on driving organizational transformation to enhance customer value and business growth.
Women's Leadership
She actively promotes and participates in the Black Women's Leadership Council, encouraging others to join and speaking at their events.

Media Appearances

Tewana has no verified media appearances

Work History

6-2021
Vice President, Customer Experience at Homespire Remodeling Group
11-2016 - 6-2021
Director Of Customer Service at Bath Saver, Inc.
12-2013 - 10-2016
Site Director at Harry & David
1-2002 - 9-2013
Independent Contractor / Consultant at Self-Employed
5-2000 - 8-2001
Director Strategy at Scient Corporation (no longer operating)

Education

1994 - 1996
MBA from The University of Chicago Booth School of Business
1983 - 1989
BS from Howard University

More Information

Social Presence :

Prographics :

Exp : 35 Location : Mechanicsburg, Pennsylvania, United States Job Level : Senior Designation : Vice President, Customer Experience at Homespire Remodeling Group
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Insights For Selling To Tewana

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Be respectful but crisp
  • Speak about competitive differentiation that your product offers

DONT's

  • Don't try too hard to forge relationships with them
  • Avoid being too verbose
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tewana is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Tewana

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Tewana move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Tewana take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Tewana

Personality Compatibility


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