Therese Blom in

Therese Blom

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Head of E-com at Lindex
📍 Gothenburg, Västra Götaland County, Sweden

Therese Blom is the Head of E-commerce at Lindex, where she has built her career progressing through roles in CRM, business development, and operations. She has a Master of Science from the University of Gothenburg and is skilled in driving digital transformation and growth. Colleagues praise her for her ability to maintain a strategic overview and drive projects forward.

Passionate about the intersection of technology and retail, Therese focuses on creating outstanding customer journeys and leveraging innovation for business results. She actively participates in industry events like NRF and speaks on topics she cares about, such as customer experience and the future of retail, to gain and share inspiration.

Unique fact: Therese was involved in launching an internal AI assistant, "Lindex Copilot," to provide faster support to store employees, thereby enhancing the overall customer experience.

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Experience
28 Years
Current Role
Head of E-com
Job Level
Mid-senior
Location
Gothenburg, Västra Götaland County, Sweden
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Therese cares about

AI in Retail
Implemented an internal AI-powered tool using GPT-4 to improve support for store employees, connecting employee experience directly to customer satisfaction.
Customer Journey
Consistently focuses on optimizing the customer experience across all touchpoints, from digital channels to physical stores, as a core part of her professional roles and interests.
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Career

Work history

10-2024
Head of E-com
Lindex
3-2023 - 10-2024
Business Development & Operations Manager
Lindex
10-2020 - 3-2023
Sales Channels Operations Manager
Lindex
5-2018 - 9-2020
Customer Engagement Manager
Lindex
12-2016 - 4-2018
CRM Business Developer at Lindex
Lindex
In the press

Media appearances

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Education
1991 - 1996
MSc
University of Gothenburg
1992 - 1992
French Studies
Université de Montpellier Paul-Valéry
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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