Thiago Cavalcante Guimarães in

Thiago Cavalcante Guimarães

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Coordenador de Experiência do Cliente | Planejamento at Banco Bmg
📍 São Paulo, São Paulo, Brazil

Thiago is a customer experience and planning coordinator at Banco Bmg with 18 years of expertise in WFM and Data. A graduate of MBA USP/Esalq with a Google Data Analytics certification, colleagues describe him as analytical, dedicated, and a competent manager focused on tangible results.

He demonstrates a strong commitment to continuous learning through his current MBA studies in Business Management. His professional interests include major technology companies like IBM and Oracle, suggesting a focus on large-scale enterprise solutions and data infrastructure.

He was part of a team that won the "Prêmio Consumidor Moderno" for excellence in customer service while managing a key client account.

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Experience
19 Years
Current Role
Coordenador de Experiência do Cliente | Planejamento
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
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Priorities

Topics Thiago cares about

Customer Experience
A core focus of his 18-year career and his current leadership role, where he is responsible for planning and customer journey optimization.
Workforce Management
A key expertise mentioned in his headline and demonstrated in previous leadership roles at companies like Grupo Fleury and Teleperformance.
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Career

Work history

6-2025
Coordenador de Experiência do Cliente | Planejamento
Banco Bmg
8-2020 - 6-2025
Coordenador de Planejamento WFM, Control Desk e Dados
Grupo Fleury
2-2014 - 8-2020
Coordenador de Planejamento/WFM
Teleperformance
9-2012 - 2-2014
Analista de Planejamento Estratégico Sênior
Contax
9-2009 - 9-2012
Analista de Planejamento Estratégico
Contax
In the press

Media appearances

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Education
5-2025 - 12-2026
Master of Business Administration - MBA
MBA USP/Esalq
11-2023 - 9-2024
Pós-graduação Lato Sensu
Anhanguera Educacional
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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