Thiago Risi in

Thiago Risi

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Customer Experience Manager at Desktop
📍 São Paulo, São Paulo, Brazil

Thiago Risi is a Customer Experience Manager at Desktop with over 13 years of expertise in the telecommunications sector. He specializes in CX/UX, strategic design, and agile methodologies, holding postgraduate degrees from ESPM and Istituto Europeo di Design. Colleagues describe him as a proactive, diplomatic, and strategic leader.

Outside of his core professional duties, Thiago shows a keen interest in Brazilian arts and culture. This is highlighted by a thoughtful social media post he shared analyzing the Golden Globes win of a Brazilian actress, indicating a passion for film and national talent.

He has a unique background that includes serving as the Ticketing Projects Coordinator for the Rio 2016 Olympic and Paralympic Games.

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Experience
16 Years
Current Role
Customer Experience Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Thiago shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Thiago cares about

Customer Experience Strategy
His career is centered on CX. He actively shares insights on the "Magos do CX" podcast and is a member of the SoluCX "CX Experts" group.
Digital Channel Adoption
He led the challenging launch of a new, highly-rated customer application at Desktop, showing his focus on improving digital engagement and user satisfaction.
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Career

Work history

3-2024
Customer Experience Manager
Desktop
1-2020 - 8-2023
Customer Experience Manager
SKY Brasil
10-2018 - 12-2019
Customer Experience Coordinator
SKY Brasil
5-2017 - 9-2018
Customer Relationship Specialist
FS
2-2015 - 1-2017
Ticketing Projects Coordinator
Rio 2016 - Comitê Organizador dos Jogos Olímpicos e Paralímpicos
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
3-2021 - 11-2022
Pós-graduação Lato Sensu - Especialização
Istituto Europeo di Design - IED São Paulo
8-2010 - 7-2012
Postgraduate Degree
ESPM Escola Superior de Propaganda e Marketing
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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