Thiago Vilas Boas

Inquirer
DISC Type : cd

Director - Customer Services at TESCAN

Pittsburgh, Pennsylvania, United States

Overview

Thiago is an experienced business leader and the Director of Customer Services at TESCAN, focusing on driving growth and innovation within global teams. He holds an MBA from Texas A&M University and is recognized by colleagues for his dedicated, energetic, and proactive approach to achieving goals.

Guided by his faith, Thiago is a devoted husband and father to four children. He identifies as a humanitarian and adventurer, passionate about supporting communities and inspiring change. He actively pursues endurance challenges, having completed both Ironman races and marathons.

Unique fact: He is a proud "missionary dad" who has also finished an Ironman triathlon.

Personality Overview

Upfront

Hard To Convince

ROI Conscious

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Servant Leadership
He explicitly states that he is guided by servant leadership principles, prioritizing his team's growth and well-being to drive business success.
Customer Service
His career is centered on leading global service teams at companies like TESCAN and Industrial Scientific, with a focus on delivering best-in-class support.
Endurance Sports
He is an Ironman and marathon finisher, highlighting a personal passion for discipline, resilience, and pushing physical limits.

Media Appearances

Thiago has no verified media appearances

Work History

1-2025
Director - Customer Services at TESCAN
2-2025
Board Member & Advisor at Enlace Strategic Capital
9-2020 - 12-2024
Director - Global Services at Industrial Scientific
9-2017 - 9-2020
Manager - Service Operations, Houston & Latin America at Industrial Scientific
5-2015 - 9-2017
Operations Manager at Industrial Scientific

Education

Master of Business Administration - MBA from Mays Business School - Texas A&M University
Bachelor of Business Administration (B.B.A.) from Universidade Paulista

More Information

Social Presence :

Prographics :

Exp : 17 Location : Pittsburgh, Pennsylvania, United States Job Level : Mid-senior Designation : Director - Customer Services at TESCAN
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Insights For Selling To Thiago

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Tell them that you are there to help them create visible impact within their organization
  • Refer to testimonials from others in similar positions

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thiago is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Thiago

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Thiago move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Thiago take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Thiago

Personality Compatibility


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