Thiago Vilas Boas in

Thiago Vilas Boas

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Director - Customer Services at TESCAN
📍 Pittsburgh, Pennsylvania, United States

Thiago is an experienced business leader and the Director of Customer Services at TESCAN, focusing on driving growth and innovation within global teams. He holds an MBA from Texas A&M University and is recognized by colleagues for his dedicated, energetic, and proactive approach to achieving goals.

Guided by his faith, Thiago is a devoted husband and father to four children. He identifies as a humanitarian and adventurer, passionate about supporting communities and inspiring change. He actively pursues endurance challenges, having completed both Ironman races and marathons.

Unique fact: He is a proud "missionary dad" who has also finished an Ironman triathlon.

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Experience
17 Years
Current Role
Director - Customer Services
Job Level
Mid-senior
Location
Pittsburgh, Pennsylvania, United States
Personality Overview

How Thiago shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Thiago cares about

Servant Leadership
He explicitly states that he is guided by servant leadership principles, prioritizing his team's growth and well-being to drive business success.
Customer Service
His career is centered on leading global service teams at companies like TESCAN and Industrial Scientific, with a focus on delivering best-in-class support.
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Career

Work history

1-2025
Director - Customer Services
TESCAN
2-2025
Board Member & Advisor
Enlace Strategic Capital
9-2020 - 12-2024
Director - Global Services
Industrial Scientific
9-2017 - 9-2020
Manager - Service Operations, Houston & Latin America
Industrial Scientific
5-2015 - 9-2017
Operations Manager
Industrial Scientific
In the press

Media appearances

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Education
Master of Business Administration - MBA
Mays Business School - Texas A&M University
Bachelor of Business Administration (B.B.A.)
Universidade Paulista
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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