Tim Broome, PMP in

Tim Broome, PMP

Trailblazer · DISC type DI
Senior Cloud Solution Designer - Contact Center Solutions at Humana
📍 New York City Metropolitan Area, United States

Tim is a results-driven executive with over 25 years of experience leading complex contact center transformations. He specializes in migrating legacy on-premise systems to modern cloud-based CCaaS solutions like Genesys. He holds a PMP certification and earned his Bachelor of Technology from Purdue University.

Based on his recent activity, Tim appears to have a strong interest in business financing and entrepreneurship. He actively shares content related to helping businesses and professionals secure loans, lines of credit, and other financial services, suggesting a passion for enabling business growth.

He successfully led the transition from a complex on-premise Avaya, Nice, Nuance, and Aspect system to a unified Genesys cloud solution.

Read the full overview →
Experience
27 Years
Current Role
Senior Cloud Solution Designer - Contact Center Solutions
Job Level
Mid-senior
Location
New York City Metropolitan Area, United States
Personality Overview

How Tim shows up

Values Relationships
Persuasive
Informal

They like to keep things under control. They do not mind taking risks and can make hard decisions, if necessary. They are more likely to be open to unproven but exciting technologies.

Priorities

Topics Tim cares about

Contact Center Transformation
He has extensive experience defining and developing cloud-based contact center transformation programs, specifically migrating from on-premise systems to CCaaS solutions.
Business Financing
His recent online activity is focused on sharing information about business loans, lines of credit, and equipment financing, indicating a strong personal or business interest.
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Career

Work history

9-2020
Senior Cloud Solution Designer - Contact Center Solutions
Humana
4-2013 - 9-2020
Global Program Manager Contact Center Strategy
AIG
10-2004 - 4-2013
Mgr System Design and Development
AIG
8-2002 - 9-2004
VP Operations and Project Management
GT Telecomm
2-2000 - 9-2001
VP Operations
Fleet Bank
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2018 - 2020
Bachelor of Technology - BTech
Purdue University
Education details unavailable
Salesforce U
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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