Tim Broome, PMP in

Tim Broome, PMP

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Senior Cloud Solution Designer - Contact Center Solutions at Humana
📍 New York City Metropolitan Area, United States

Tim is a results-driven executive with over 25 years of experience leading complex contact center transformations. He specializes in migrating legacy on-premise systems to modern cloud-based CCaaS solutions like Genesys. He holds a PMP certification and earned his Bachelor of Technology from Purdue University.

Based on his recent activity, Tim appears to have a strong interest in business financing and entrepreneurship. He actively shares content related to helping businesses and professionals secure loans, lines of credit, and other financial services, suggesting a passion for enabling business growth.

He successfully led the transition from a complex on-premise Avaya, Nice, Nuance, and Aspect system to a unified Genesys cloud solution.

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Experience
27 Years
Current Role
Senior Cloud Solution Designer - Contact Center Solutions
Job Level
Mid-senior
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Tim cares about

Contact Center Transformation
He has extensive experience defining and developing cloud-based contact center transformation programs, specifically migrating from on-premise systems to CCaaS solutions.
Business Financing
His recent online activity is focused on sharing information about business loans, lines of credit, and equipment financing, indicating a strong personal or business interest.
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Career

Work history

9-2020
Senior Cloud Solution Designer - Contact Center Solutions
Humana
4-2013 - 9-2020
Global Program Manager Contact Center Strategy
AIG
10-2004 - 4-2013
Mgr System Design and Development
AIG
8-2002 - 9-2004
VP Operations and Project Management
GT Telecomm
2-2000 - 9-2001
VP Operations
Fleet Bank
In the press

Media appearances

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Education
2018 - 2020
Bachelor of Technology - BTech
Purdue University
Education details unavailable
Salesforce U
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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