Tim Bushell

Critic
DISC Type : C

Senior Solutions Architect Team Lead at Inoria

London, Ontario, Canada

Overview

Tim Bushell is the Senior Solutions Architect Team Lead at Inoria, specializing in database administration, automation systems, and enterprise telephony. A graduate of triOS College, he has advanced internally from a Sales Engineer role, demonstrating deep product and implementation expertise.

He has a strong focus on modern customer experience technology, evidenced by his recent certifications in AI, including the AMP AI Agent Builder and multiple Talkdesk AI credentials.

Tim possesses a rare and valuable skill set in legacy Nortel systems, including the CS1000, Call Pilot, and Symposium platforms.

Personality Overview

Precise

Negotiator

Objective Thinker

They like to take decisions independently and do not seek others' support often.  They prefer to analyze logically and value objective facts over emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

AI in Contact Centers
He recently obtained multiple advanced certifications in AI platforms from Talkdesk and Parloa, indicating a strong professional focus on improving customer experience.
Solutions Architecture
His title and career progression to a Team Lead role underscore his deep expertise in designing and implementing complex technical solutions for clients.
Legacy System Migration
His specific expertise in Nortel CS1000 and Call Pilot suggests a focus on helping companies modernize and migrate from older telephony infrastructure.

Media Appearances

Tim has no verified media appearances

Work History

6-2024
Senior Solutions Architect Team Lead at Inoria
6-2022 - 6-2024
Senior Solutions Architect at Inoria
7-2021 - 6-2022
Sales Engineer at Inoria
4-2016 - 11-2020
Director of Connecting Technology at TLS - Connecting Voices
1-2007 - 4-2016
IT Manager at TLS - Connecting Voices

Education

2003 - 2004
Computer Programming from triOS College
2002 - 2003
E-Commerce System Developer from triOS College Business Technology Healthcare

More Information

Social Presence :

Prographics :

Exp : 19 Location : London, Ontario, Canada Job Level : Mid-senior Designation : Senior Solutions Architect Team Lead at Inoria
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Tell them what ROI they can expect
  • Be formal and objective, they will appreciate it more

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Tim

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Tim move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Tim take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Tim

Personality Compatibility


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