Tim T. in

Tim T.

Sharpshooter · DISC type DC
VP of Customer Care at Lendware
📍 Azle, Texas, United States

Tim is a growth-oriented SaaS executive at Lendware, specializing in customer-led growth and revenue optimization. He leverages a PhD from Saybrook University and expertise in AI-powered frameworks to build high-performance organizations. Colleagues describe him as a diligent, reliable, and empathetic professional who excels as a "retention master. "

Tim has a deep academic and practical interest in negotiation and conflict resolution, holding advanced certifications in mediation. His published work explores the complex topic of police militarization, reflecting a strong engagement with societal issues outside of his primary career in technology and customer success.

Unique fact: He has authored publications on the subject of police militarization and the creation of a police state.

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Experience
21 Years
Current Role
VP of Customer Care
Job Level
Senior
Location
Azle, Texas, United States
Personality Overview

How Tim shows up

Thorough Evaluator
ROI Driven
Precise But Practical

They are less concerned about the product and more about its potential impact. They like to stay in control of the negotiation or defining of the terms. They do not care very much about building rapport or relationships.

Priorities

Topics Tim cares about

Customer-Led Growth
His professional focus is on transforming B2B SaaS economics through retention strategy and optimizing the customer experience to drive revenue.
SaaS Operations
He frequently posts about creating efficient "operating systems" rather than just meetings, focusing on data-driven models and scalable systems for growth.
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Career

Work history

10-2025
VP of Customer Care
Lendware
2-2024
Director of Client Support
Lendware
4-2022 - 2-2024
Manager of Client Success
BuildFire
4-2021 - 5-2022
Client Success Team Lead
BuildFire
6-2020 - 2-2024
Client Succes
BuildFire
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
9-2016 - 8-2021
Doctor of Philosophy - PhD
Saybrook University
9-2014 - 6-2016
Master's degree
Portland State University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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