Tim T.

Sharpshooter
DISC Type : DC

VP of Customer Care at Lendware

Azle, Texas, United States

Overview

Tim is a growth-oriented SaaS executive at Lendware, specializing in customer-led growth and revenue optimization. He leverages a PhD from Saybrook University and expertise in AI-powered frameworks to build high-performance organizations. Colleagues describe him as a diligent, reliable, and empathetic professional who excels as a "retention master. "

Tim has a deep academic and practical interest in negotiation and conflict resolution, holding advanced certifications in mediation. His published work explores the complex topic of police militarization, reflecting a strong engagement with societal issues outside of his primary career in technology and customer success.

Unique fact: He has authored publications on the subject of police militarization and the creation of a police state.

Personality Overview

Thorough Evaluator

ROI Driven

Precise But Practical

They are less concerned about the product and more about its potential impact.  They like to stay in control of the negotiation or defining of the terms. They do not care very much about building rapport or relationships.

Topics They Care About

Customer-Led Growth
His professional focus is on transforming B2B SaaS economics through retention strategy and optimizing the customer experience to drive revenue.
SaaS Operations
He frequently posts about creating efficient "operating systems" rather than just meetings, focusing on data-driven models and scalable systems for growth.
Voice of Customer
He advocates for turning customer feedback from a simple program into a direct pipeline that influences strategic business decisions and prevents escalations.

Media Appearances

Tim has no verified media appearances

Work History

10-2025
VP of Customer Care at Lendware
2-2024
Director of Client Support at Lendware
4-2022 - 2-2024
Manager of Client Success at BuildFire
4-2021 - 5-2022
Client Success Team Lead at BuildFire
6-2020 - 2-2024
Client Succes at BuildFire

Education

9-2016 - 8-2021
Doctor of Philosophy - PhD from Saybrook University
9-2014 - 6-2016
Master's degree from Portland State University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Azle, Texas, United States Job Level : Senior Designation : VP of Customer Care at Lendware
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Refer to testimonials from well-known industry leaders
  • Speak about competitive differentiation that your product offers

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t take too much time in sending them information if they ask for any
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Tim

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Tim move?

  • If convinced, they can reach decisions quite fast.
  • Can Tim take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Tim

Personality Compatibility


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