Timothy Crawford

Critic
DISC Type : C

Senior Customer Success Account Manager at Microsoft

Charlotte, North Carolina, United States

Overview

Timothy is a Senior Customer Success Account Manager at Microsoft, focusing on helping customers maximize their technology investments and drive digital transformation. A graduate of Xavier University, he specializes in Azure consumption and holds certifications in Power Platform and Dynamics 365, building on his past experience as an IT Service Management Consultant.

His selection for the Mortar Board National College Honor Society highlights a commitment to scholarship, leadership, and service. This background suggests a well-rounded individual dedicated to personal development and contributing to his community, values which he likely carries into his professional relationships.

Unique Fact: Timothy earned the Microsoft Gold Club FY20 award, recognizing him for outstanding performance and achievement within the company.

Personality Overview

Critic

Objective Thinker

Negotiator

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Maximizing Customer Value
His role centers on helping customers maximize value from their Microsoft investments and improve their operational efficiency.
Azure Consumption
He currently leads Azure initiatives for GAMD Worldwide and Net New Sales for the MAA region, focusing on driving consumption.
IT Service Management
His previous role as an ITSM consultant focused on optimizing customer IT processes using frameworks like ITIL and Microsoft Operations Framework.

Media Appearances

Timothy has no verified media appearances

Work History

12-2015
Senior Customer Success Account Manager at Microsoft
7-2013 - 12-2015
IT Service Management Consultant at Microsoft

Education

2009 - 2013
Bachelor of Science from Xavier University
2005 - 2009
High School Diploma from Smithtown High School East

More Information

Social Presence :

Prographics :

Exp : 12 Location : Charlotte, North Carolina, United States Job Level : Middle Designation : Senior Customer Success Account Manager at Microsoft
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Insights For Selling To Timothy

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Be formal and objective, they will appreciate it more
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try too hard to build a relationship with them
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Timothy is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Timothy

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Timothy move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Timothy take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Timothy

Personality Compatibility


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