Tina Barnes

Energizer
DISC Type : I

Technical Support Manager at ABB

Mason, Tennessee, United States

Overview

Tina Barnes is an Operations and Shared Platform Manager at ABB, leading 24/7 customer support for Mainframe, i-Series, Sun Solaris, and storage systems. Her background includes extensive technical support management at Thomas & Betts. She attended Southwest Tennessee Community College.

Her role directly involves implementing and supporting disaster recovery solutions for critical enterprise systems.

Personality Overview

Enthusiastic

Believer

Informal

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are people oriented, friendly and like creating new connections. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Disaster Recovery
Her role at ABB explicitly includes the implementation and support of disaster recovery solutions for critical infrastructure.
Legacy Systems Support
She manages technical support teams for legacy enterprise systems, including Mainframe, i-Series, and Sun Solaris.
24/7 IT Operations
Her teams are responsible for providing continuous, 24/7 customer support for all issues related to core systems.

Media Appearances

Tina has no verified media appearances

Work History

9-2016
Technical Support Manager at ABB
2006 - 2016
Manager Technical Support at Thomas & Betts
11-1996
Scheduling/Computer Operations Manager at Thomas & Betts Power Solutions

Education

Education details unavailable from Southwest Tennessee Community College

More Information

Social Presence :

Prographics :

Exp : 29 Location : Mason, Tennessee, United States Job Level : Middle Designation : Technical Support Manager at ABB
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Insights For Selling To Tina

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Share some stories about how you you have helped people in similar positions succeed
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid cutting into their flow
  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tina is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Tina

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Tina move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Tina take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Tina

Personality Compatibility


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