Todd Ilberg in

Todd Ilberg

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Senior Customer Success Manager at Adobe
📍 New York City Metropolitan Area, United States

Todd Ilberg is a Customer Success executive with over 20 years of experience scaling retention and growth for SaaS firms like Adobe, Oracle, and Blueshift. He specializes in value realization and building high-performing teams, consistently achieving impressive revenue retention rates. Colleagues describe him as an exceptional, approachable, and trusted leader.

Outside of his executive roles, Todd is passionate about mentorship and helping others navigate their careers, frequently offering support to those who have been laid off. He actively gives back to his alma mater, the University of Rhode Island, by participating in career panels for students.

His guiding professional philosophy is "the customer eats first, " ensuring all strategic decisions are viewed through the lens of customer impact and value.

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Experience
10 Years
Current Role
Senior Customer Success Manager
Job Level
Middle
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Todd cares about

Customer Value Realization
His core focus is proving ROI by connecting presales business cases with post-sales KPIs, a framework he has implemented across multiple executive roles.
SaaS Revenue Growth
He has a proven track record of delivering over 90% Gross Revenue Retention and 110% Net Revenue Retention by building scalable Customer Success strategies.
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Career

Work history

3-2025
Senior Customer Success Manager
Adobe
12-2024 - 3-2025
Strategic Advisor
Blueshift
12-2021 - 12-2024
Vice President, Customer Success, Professional Services & Product Support
Blueshift
3-2020 - 12-2021
Vice President, Customer Success, Professional Services and Product Support
Stensul
3-2018 - 3-2020
Vice President - Strategic Account Management
Conductor
In the press

Media appearances

Why the Customer Eats First With Blueshift's Todd Ilberg. Featured in Update.ai Blog
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Education
1993 - 1997
Bachelor of Science - BS
University of Rhode Island - College of Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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