Todd Rabourn in

Todd Rabourn

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Director, CX & Service Performance at Ford Motor Company
📍 Detroit Metropolitan Area, United States

Todd Rabourn is a Director at Ford Motor Company, leading global customer experience implementation. He focuses on enhancing service convenience and dealership performance through innovative programs. He holds a BBA from the University of Georgias Terry College of Business and an MBA from the University of Detroit Mercy.

He is leading Fords expansion of complimentary Pickup & Delivery and Mobile Service, making it "easier to have your vehicle serviced with less disruption to your life. "

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Experience
3 Years
Current Role
Director, CX & Service Performance
Job Level
Mid-senior
Location
Detroit Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Todd cares about

Convenient Vehicle Service
He champions remote options like Pickup & Delivery and Mobile Service to reduce friction and make vehicle maintenance easier for Ford customers.
Customer Loyalty
Focuses on how convenient service options drive higher customer satisfaction, retention, and willingness to recommend the Ford brand.
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Career

Work history

2-2025
Director, CX & Service Performance
Ford Motor Company
9-2023
Director, Global CX Implementation & ASE
Ford Motor Company
4-2022
NA Regional CX Director
Ford Motor Company
In the press

Media appearances

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Education
1999 - 2002
MBA
University of Detroit Mercy
1996 - 1998
BBA
University of Georgia - Terry College of Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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