Tom Abbott in

Tom Abbott

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Director of Analytics - Customer Experience in Sports and Gaming at BetMGM
📍 New York City Metropolitan Area, United States

Tom is the Director of Analytics for Customer Experience at BetMGM, specializing in the sports and gaming sector. His career shows a clear progression in data science and analytics, having previously been a Senior Data Scientist at Entain. He holds a bachelors degree from Queensland University of Technology (QUT).

Based on his Australian background and long-term career in the sports betting industry, Tom likely has a strong personal interest in a variety of sports. He also maintains an connection with his alma maters community, listing QUT as a point of interest.

He recently celebrated a major product launch, publicly congratulating his team on creating a more seamless rewards experience for customers.

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Experience
10 Years
Current Role
Director of Analytics - Customer Experience in Sports and Gaming
Job Level
Mid-senior
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Tom cares about

CX in Gaming
His title is Director of Analytics, Customer Experience, and he recently celebrated a product launch that created more "seamless experiences for our customers. "
Sports Betting Data
His entire career history, from Entain Australia to BetMGM, has been focused on applying data science and analytics within the sports betting industry.
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Career

Work history

3-2025
Director of Analytics - Customer Experience in Sports and Gaming
BetMGM
2022 - 3-2025
Senior Manager Analytics
BetMGM
2016 - 2022
Senior Data Scientist
Entain Australia & New Zealand
In the press

Media appearances

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Education
Bachelor's degree
QUT (Queensland University of Technology)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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