Tom Harris

Inspirer
DISC Type : id

Head of Loyalty at OVO

Greater Cheshire West and Chester Area, United Kingdom

Overview

Tom is an experienced product leader, currently serving as the Head of Loyalty at OVO Energy. He specializes in creating clear product strategies from customer data and has a background at companies like EE and Sykes Holiday Cottages. He holds a First Class Honours degree from The Manchester Metropolitan University and is described as forward-thinking and an exceptionally gifted marketer.

Outside of his professional life, Tom has a clear passion for football, having earned an FA Football Coach badge. This interest in coaching and team development suggests a focus on leadership and strategy that extends beyond the office environment. He also follows major technology and telecommunications companies like Microsoft and BT Group.

Unique fact: Tom is a qualified football coach, holding a badge from The Football Association (FA).

Personality Overview

Generous

Achievment Oriented

Fast Adopter

They usually prefer to drive the conversation.  They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Customer Loyalty
As the Head of Loyalty at OVO, he leads the 'OVO Beyond' loyalty scheme, focusing on rewarding customers and creating innovative, app-first experiences.
Product Strategy
His experience focuses on producing and communicating clear product strategies based on customer data and market insights to guide high-performing agile teams.
Digital Journeys
Previously managed web and app sales journeys at EE and continues to focus on bringing innovative, app-first experiences to life at OVO.

Media Appearances

Tom Harris – Speaker Profile. Featured in London Tech Week

See Now

Work History

10-2025
Head of Loyalty at OVO
5-2024 - 10-2025
Product Lead at OVO
5-2023 - 5-2024
Product Lead at Sykes Holiday Cottages
9-2022 - 5-2023
Product Lead at EE
6-2019 - 10-2022
Product Manager at EE

Education

2018 - 2019
Distinction Certificate endorsed by Google and the IPA (Institute of Practitioners of Advertising) from Squared Online
2013 - 2017
First class - Bachelor of Arts (Honours) degree from The Manchester Metropolitan University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Greater Cheshire West and Chester Area, United Kingdom Job Level : Mid-senior Designation : Head of Loyalty at OVO
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Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Refer to testimonials from well known people to highlight the value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Tom

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Tom take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Tom

Personality Compatibility


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