Tom Norton in

Tom Norton

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Customer Success Manager at NAVEX
📍 Barcelona, Catalonia, Spain

Tom is a seasoned SaaS professional with over a decade of experience in Customer Success and Sales at companies like NAVEX and LexisNexis. He is currently pursuing an MBA at Esade to pivot his career into Revenue Operations and Go-to-Market Strategy, focusing on data-driven commercial processes.

Demonstrating a strong interest in corporate responsibility, Tom holds multiple certifications in ESG, cybersecurity governance, and sustainable supply chains. He recently relocated to Barcelona, Spain, to begin his MBA program, marking a significant personal and professional transition.

He is leveraging his MBA to transition from managing customer relationships to architecting the underlying revenue strategy.

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Experience
11 Years
Current Role
Customer Success Manager
Location
Barcelona, Catalonia, Spain
Personality Overview

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Priorities

Topics Tom cares about

Revenue Operations
He is actively pivoting his career into this field, supported by a specific certification and his current MBA studies at Esade.
GTM Strategy
His stated career goal is to move into Go-to-Market strategy, translating customer insights into broader commercial processes and revenue outcomes.
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Career

Work history

12-2021 - 7-2025
Customer Success Manager
NAVEX
6-2016 - 12-2021
Client Manager - Corporate Legal
LexisNexis
6-2014 - 6-2016
Client Manager - Print & Digital Solutions
LexisNexis
In the press

Media appearances

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Education
9-2025
Master of Business Administration - MBA
Esade
2010 - 2014
Bachelor of Science in Business Administration
University of Dayton
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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