Tommaso Barbi

Go-getter
DISC Type : d

Director of customer engagement and retention at OVO

London, England, United Kingdom

Overview

Tommaso is a commercial and strategy leader at OVO with over 10 years of experience in the UK energy sector. He directs a team of more than 35 people, focusing on customer engagement and retention for approximately 4 million customers, leveraging a strong background in analytics from his PhD.

Based on his writing, Tommaso appears to be a reflective individual and a parent. He shares thoughts on topics ranging from the challenges of parenting and work-life balance to philosophical ideas about luck, career paths, and the nature of workplace processes.

Unique fact: Tommaso transitioned into the energy sector after starting his career as a research scientist with a PhD and publications in molecular biology.

Personality Overview

Vision Oriented

Decisive

Direct & Candid

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Customer Engagement
As the Director of customer engagement and retention at OVO, this is the primary focus of his current professional responsibilities.
Energy Sector Strategy
His career at OVO and background in commercial optimisation highlight his deep involvement in shaping strategy within the UK energy market.
Data-Driven Insights
His background includes heading Business Intelligence and he emphasizes using analytical rigor from his PhD to drive value and shape strategy.

Media Appearances

Tommaso has no verified media appearances

Work History

12-2024
Director of customer engagement and retention at OVO
3-2022 - 12-2024
Head of Commercial Optimisation at OVO
12-2020 - 2-2022
Head of Business Intelligence at OVO
4-2020 - 12-2020
Snr Manager Governance and performance monitoring at OVO
4-2017 - 4-2020
Strategy Manager at SSE plc

Education

2004 - 2005
Doctor of Philosophy (PhD) from St George's, University of London (for students and alumni)
1999 - 2005
Masters Degree from Università degli Studi di Verona

More Information

Social Presence :

Prographics :

Exp : N/A Location : London, England, United Kingdom Job Level : N/A Designation : Director of customer engagement and retention at OVO
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Insights For Selling To Tommaso

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Refer to testimonials from others in similar positions
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tommaso is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Tommaso

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Tommaso move?

  • Their decision making speed is somewhere in the middle.
  • Can Tommaso take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Tommaso

Personality Compatibility


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