Tommaso Barbi in

Tommaso Barbi

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Director of customer engagement and retention at OVO
📍 London, England, United Kingdom

Tommaso is a commercial and strategy leader at OVO with over 10 years of experience in the UK energy sector. He directs a team of more than 35 people, focusing on customer engagement and retention for approximately 4 million customers, leveraging a strong background in analytics from his PhD.

Based on his writing, Tommaso appears to be a reflective individual and a parent. He shares thoughts on topics ranging from the challenges of parenting and work-life balance to philosophical ideas about luck, career paths, and the nature of workplace processes.

Unique fact: Tommaso transitioned into the energy sector after starting his career as a research scientist with a PhD and publications in molecular biology.

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Current Role
Director of customer engagement and retention
Location
London, England, United Kingdom
Personality Overview

How Tommaso shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tommaso cares about

Customer Engagement
As the Director of customer engagement and retention at OVO, this is the primary focus of his current professional responsibilities.
Energy Sector Strategy
His career at OVO and background in commercial optimisation highlight his deep involvement in shaping strategy within the UK energy market.
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Career

Work history

12-2024
Director of customer engagement and retention
OVO
3-2022 - 12-2024
Head of Commercial Optimisation
OVO
12-2020 - 2-2022
Head of Business Intelligence
OVO
4-2020 - 12-2020
Snr Manager Governance and performance monitoring
OVO
4-2017 - 4-2020
Strategy Manager
SSE plc
In the press

Media appearances

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Education
2004 - 2005
Doctor of Philosophy (PhD)
St George's, University of London (for students and alumni)
1999 - 2005
Masters Degree
Università degli Studi di Verona
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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