Toshiro Shino

Enthusiast
DISC Type : i

Head of Servicing and Shared Services at Varo Bank

Sandy, Utah, United States

Overview

Toshiro Shino is a contact center specialist with over 30 years of experience, currently serving as the Head of Servicing and Shared Services at Varo Bank. He excels in managing diverse operational groups—including WFM, Reporting, and Quality—and has a proven track record of driving operational excellence in both large-scale and startup environments.

After spending nearly three decades in various leadership roles at Convergys, Toshiro transitioned to the fintech startup world with Varo Bank.

Personality Overview

Consensus Focused

Amiable & Agreeable

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Operational Excellence
His career has been focused on leading groups centered on improving performance, optimizing costs, and ensuring a quality customer experience.
Shared Services
He directly oversees a wide array of shared services departments, including Workforce Management, Content, Issue Management, Quality, and Facilities.
Scaling Operations
He has direct experience scaling customer operations from a small team to a complex, multi-partner, and multi-site organization at Varo Bank.

Media Appearances

Varo Bank Expands Leadership Team with Three Key Hires. Featured in PR Newswire

See Now

Work History

7-2024
Head of Servicing and Shared Services at Varo Bank
1-2022 - 7-2024
Director, Shared Services Customer Operations at Varo Bank
5-2019 - 1-2022
Sr. Manager Workforce Management at Varo Bank
1-1991 - 5-2019
Operations, Process and Department Leader at Convergys Call Centre

Education

1991 - 1993
Education details unavailable from University of Utah

More Information

Social Presence :

Prographics :

Exp : 35 Location : Sandy, Utah, United States Job Level : Mid-senior Designation : Head of Servicing and Shared Services at Varo Bank
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Insights For Selling To Toshiro

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Toshiro is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Toshiro

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Toshiro move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Toshiro take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Toshiro

Personality Compatibility


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