Toshiro Shino in

Toshiro Shino

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Head of Servicing and Shared Services at Varo Bank
📍 Sandy, Utah, United States

Toshiro Shino is a contact center specialist with over 30 years of experience, currently serving as the Head of Servicing and Shared Services at Varo Bank. He excels in managing diverse operational groups—including WFM, Reporting, and Quality—and has a proven track record of driving operational excellence in both large-scale and startup environments.

After spending nearly three decades in various leadership roles at Convergys, Toshiro transitioned to the fintech startup world with Varo Bank.

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Experience
35 Years
Current Role
Head of Servicing and Shared Services
Job Level
Mid-senior
Location
Sandy, Utah, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Toshiro cares about

Operational Excellence
His career has been focused on leading groups centered on improving performance, optimizing costs, and ensuring a quality customer experience.
Shared Services
He directly oversees a wide array of shared services departments, including Workforce Management, Content, Issue Management, Quality, and Facilities.
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Career

Work history

7-2024
Head of Servicing and Shared Services
Varo Bank
1-2022 - 7-2024
Director, Shared Services Customer Operations
Varo Bank
5-2019 - 1-2022
Sr. Manager Workforce Management
Varo Bank
1-1991 - 5-2019
Operations, Process and Department Leader
Convergys Call Centre
In the press

Media appearances

Varo Bank Expands Leadership Team with Three Key Hires. Featured in PR Newswire
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Education
1991 - 1993
Education details unavailable
University of Utah
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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