Tracey Mercy (Hanna)

Observer
DISC Type : ic

Manager Operational Excellence at Valero

Houston, Texas, United States

Overview

Tracey Mercy is the Manager of Operational Excellence at Valero Energy Corporation, focusing on safety and systems engineering, and developing resilient organizations. She holds a Masters degree in Safety Engineering from Texas A&M University.

She actively participates in events promoting women in industry and has expressed a commitment to supporting individuals seeking employment. She completed her Masters degree after numerous moves and multiple hurricanes.

She is proud to represent Valero in events like the SETX Women in Industry week.

Personality Overview

Value Driven

Curious

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Operational Excellence
Currently holds the position of Manager Operational Excellence at Valero, indicating a strong focus on optimizing operations.
Process Safety
Her career at Valero includes several roles in Process Safety, demonstrating deep expertise and passion for safety.
Systems Engineering
Her introduction highlights a passion for safety and systems engineering, crucial for resilient organizations.

Media Appearances

Tracey has no verified media appearances

Work History

7-2025
Manager Operational Excellence at Valero
4-2022 - 7-2025
Manager Refinery Process Safety at Valero
8-2021 - 4-2022
Process Safety Superintendent at Valero
7-2021 - 8-2021
Staff Process Safety Engineer at Valero
4-2020 - 7-2021
Senior Process Safety Engineer at Valero

Education

2016 - 2021
Master's degree from Texas A&M University
2007 - 2011
BS from University of Florida

More Information

Social Presence :

Prographics :

Exp : 16 Location : Houston, Texas, United States Job Level : Middle Designation : Manager Operational Excellence at Valero
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Insights For Selling To Tracey

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Focus on immediate action-items rather than the larger goals
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tracey is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Tracey

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Tracey move?

  • They like to analyze well and then make their decisions.
  • Can Tracey take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Tracey

Personality Compatibility


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