Tracey Smith

Collaborator
DISC Type : si

Section Manager at EON Next

Nottingham, England, United Kingdom

Overview

Tracey Smith is a debt management leader at E. ON Next with 30 years of experience in the utility sector. Her expertise lies in civil litigation and helping customers in debt, having previously managed the in-house legal team. She is recognized as a 2025 industry leader by Credit Connect.

Tracey is passionate about creating a supportive work environment and values her teams well-being. She publicly celebrates her colleagues successes and acknowledges the importance of having a strong support system to navigate challenging days at work, indicating a people-first leadership style.

Unique fact: Tracey was part of the core six-person team that established the in-house legal department at E. ON.

Personality Overview

Example Driven

Good Listener

Appreciative

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  Scenarios where both sides can come out as winners appeal to them greatly. They are more likely to opt for solutions that are proven in the market.

Topics They Care About

Customer Debt Solutions
Her primary professional passion is helping customers navigate debt, a focus she has maintained for over 30 years in the utility industry.
Litigation Strategy
She has deep experience in this area, having been a Litigation Officer and manager of the legal team. She recently initiated a tender for new litigation partners.
Empathetic Customer Care
She was involved in implementing the "NotifyNOW" platform, a tool designed to make it easier for bereaved families to manage the accounts of deceased customers.

Media Appearances

Tracey has no verified media appearances

Work History

1-2015 - 6-2020
Section Manager at EON Next
8-1997
Escalated Debt Super Family Manager at E.ON Next

Education

Business Administration and Management from Ellis Guilford School

More Information

Social Presence :

Prographics :

Exp : 22 Location : Nottingham, England, United Kingdom Job Level : Middle Designation : Section Manager at EON Next
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Insights For Selling To Tracey

During A Call Or A Meeting

DO's

  • Summarize the key points at the end of the conversation
  • If possible, involve their colleagues in the sales process
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t push them to make decisions very fast, let them take their time
  • Don’t give the impression of being unproven or risky
  • Don’t get into excessive details unless prompted

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tracey is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Tracey

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Tracey move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Tracey take some risk or not?

  • They probably won’t put a lot at risk.

You And Tracey

Personality Compatibility


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