Tracy Haugen

Questioner
DISC Type : c

Lead Client Service Partner at Deloitte

Washington, District of Columbia, United States

Overview

Tracy Haugen is a Managing Director and Lead Client Service Partner at Deloitte, focusing on a major telecom client. With an MBA from the University of Chicago, she leverages 13 years of government practice experience to drive 5G adoption through the convergence of public and private sector innovation.

Outside of her client work, Tracy is passionate about diversity, equity, and inclusion. She actively sponsors rising leaders and advocates for addressing societal inequities, such as the digital divide and lack of reliable connectivity. She frequently engages with and promotes conversations around women in leadership.

She specializes in architecting complex ecosystem solutions that unite capabilities across different companies to achieve business transformation.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Value Seeker

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

5G & Connectivity
Leads a marquee telecom client account and focuses on driving the adoption of 5G and advanced connectivity solutions.
Public-Private Innovation
Leverages her extensive background in Deloitte's government practice to bring insights on public/private convergence to the telecom industry.
Diversity & Inclusion
Passionate about DEI, sponsoring rising leaders, and addressing inequities like the digital divide. She actively supports representation in tech.

Media Appearances

Tracy has no verified media appearances

Work History

3-2024
Lead Client Service Partner at Deloitte
5-2009
Director at Deloitte
2009
Managing Director at Deloitte
10-1999
managing director at BearingPoint
1999 - 2002
change management consultant at Motorola Global Telecom Sector

Education

1995 - 1997
Education details unavailable from University of Chicago

More Information

Social Presence :

Prographics :

Exp : 29 Location : Washington, District of Columbia, United States Job Level : Senior Designation : Lead Client Service Partner at Deloitte
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Insights For Selling To Tracy

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tracy is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Tracy

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Tracy move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Tracy take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Tracy

Personality Compatibility


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