Tricosa 'Cocoa' Green

Questioner
DISC Type : c

Sr. Specialist - Techincal Ops at Ally

Charlotte, North Carolina, United States

Overview

With over a decade of experience in technical operations, Tricosa is a Sr. Specialist at Ally, focusing on Avaya and Genesys contact center solutions. She has been with Ally for over seven years and holds a Bachelor of Science in Computer Information Systems and certifications in Salesforce AI.

Personality Overview

Cautious & Analytical

Price-Sensitive

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Contact Center Solutions
Has extensive experience configuring, deploying, and maintaining advanced customer service platforms, with specialized expertise in Avaya and Genesys.
Salesforce Platforms
Holds certifications in Salesforce AI and Platform Administration, indicating a key interest in implementing innovative and integrated CRM solutions.
Customer-Centric Innovation
Committed to delivering scalable systems that align with Ally's mission to drive customer-centric innovation in financial services.

Media Appearances

Tricosa has no verified media appearances

Work History

8-2024
Sr. Specialist - Techincal Ops at Ally
1-2018
Sr. Systems Engineer at Ally
3-2015 - 12-2017
Unified Communications Self Service II/ Sr. Call Center Specialist (ACSS) at Arrows System Intergration
3-2011 - 3-2015
Contact Center Consultant at Carousel Industries
3-2007 - 3-2011
Call Center Specialist at Cross Telecom

Education

1997 - 2000
Bachelor of Science in Computer Information Systems from Livingstone College

More Information

Social Presence :

Prographics :

Exp : 18 Location : Charlotte, North Carolina, United States Job Level : Junior Designation : Sr. Specialist - Techincal Ops at Ally
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Insights For Selling To Tricosa 'Cocoa'

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tricosa 'Cocoa' is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Tricosa 'Cocoa'

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Tricosa 'Cocoa' move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Tricosa 'Cocoa' take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Tricosa 'Cocoa'

Personality Compatibility


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