Tricosa 'Cocoa' Green in

Tricosa 'Cocoa' Green

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Sr. Specialist - Techincal Ops at Ally
📍 Charlotte, North Carolina, United States

With over a decade of experience in technical operations, Tricosa is a Sr. Specialist at Ally, focusing on Avaya and Genesys contact center solutions. She has been with Ally for over seven years and holds a Bachelor of Science in Computer Information Systems and certifications in Salesforce AI.

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Experience
18 Years
Current Role
Sr. Specialist - Techincal Ops
Job Level
Junior
Location
Charlotte, North Carolina, United States
Personality Overview

How Tricosa shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tricosa cares about

Contact Center Solutions
Has extensive experience configuring, deploying, and maintaining advanced customer service platforms, with specialized expertise in Avaya and Genesys.
Salesforce Platforms
Holds certifications in Salesforce AI and Platform Administration, indicating a key interest in implementing innovative and integrated CRM solutions.
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Career

Work history

8-2024
Sr. Specialist - Techincal Ops
Ally
1-2018
Sr. Systems Engineer
Ally
3-2015 - 12-2017
Unified Communications Self Service II/ Sr. Call Center Specialist (ACSS)
Arrows System Intergration
3-2011 - 3-2015
Contact Center Consultant
Carousel Industries
3-2007 - 3-2011
Call Center Specialist
Cross Telecom
In the press

Media appearances

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Education
1997 - 2000
Bachelor of Science in Computer Information Systems
Livingstone College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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