Tyler Donovan

Examiner
DISC Type : cs

Strategic Customer Representative - Facility Maintenance at Sunbelt Rentals, Inc.

New York City Metropolitan Area, United States

Overview

Tyler Donovan is a Strategic Customer Representative at Sunbelt Rentals, specializing in facility maintenance equipment. He has demonstrated significant career growth within the company, advancing from customer service to his current strategic role. He studied International Transportation and Trade at the State University of New York Maritime College.

He has built his entire career at Sunbelt Rentals, progressing from a customer service representative to a strategic sales role.

Personality Overview

Overcautious

Tough To Convince

Late Adopter

The only way to convince them is by showing them examples and ample proof.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Facility Maintenance
His role and recent activity are centered on providing equipment rental solutions for facility maintenance, including seasonal and cleanup needs.
Equipment Rental
He actively promotes Sunbelt's diverse rental fleet, spanning construction, flooring, and maintenance equipment, to solve customer challenges.
Customer Success
His personal introduction, "looking to make it happen for you and your customers, " underscores his focus on achieving positive client outcomes.

Media Appearances

Tyler has no verified media appearances

Work History

5-2021
Strategic Customer Representative - Facility Maintenance at Sunbelt Rentals, Inc.
10-2016 - 5-2021
Outside Sales Representative - Flooring Solutions at Sunbelt Rentals, Inc.
5-2015 - 10-2016
Customer Service Representative at Sunbelt Rentals, Inc.
5-2014 - 3-2015
Freight Forwarder at The Port Group

Education

2011 - 2015
International Transportation and Trade from State University of New York Maritime College

More Information

Social Presence :

Prographics :

Exp : 11 Location : New York City Metropolitan Area, United States Job Level : Junior Designation : Strategic Customer Representative - Facility Maintenance at Sunbelt Rentals, Inc.
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Insights For Selling To Tyler

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tyler is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Tyler

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Tyler move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Tyler take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Tyler

Personality Compatibility


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