Upasana Arora

Researcher
DISC Type : Cs

Managing Director at Yashoda Super Speciality Hospitals, Kaushambi

New Delhi, Delhi, India

Overview

Upasana Arora is the Managing Director of Yashoda Super Speciality Hospitals, a role she has held since 2006. She focuses on providing high-quality, patient-centric healthcare and has driven the hospitals growth and NABH accreditation. She is a Fellow of the Quality Leadership Program at Harvard Medical School and the first Indian to receive a Fellowship from ISQua.

Beyond her healthcare leadership, Upasana is deeply involved in community and international relations. She serves as Chairperson for the Special Olympics Delhi Chapter and holds leadership roles at the Indo-American Chamber of Commerce, focusing on strengthening US-India trade relations. She is a strong advocate for womens empowerment and ethical, affordable healthcare.

Interesting fact: She originally aspired to be an IAS officer to support her mother, a goal that shifted after her mothers early passing, which fueled her commitment to healthcare.

Personality Overview

Detail Oriented

Perfectionist

Cost Conscious

They are always well-planned and adopt a systematic approach.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Affordable Healthcare
A core part of her mission is providing accessible, high-quality care with economical pricing and a significant amount of free or concessional services for the community.
Healthcare Innovation
She champions adopting technology to improve patient care, such as robotic surgery and digital health tools, to create smart hospital practices.
US-India Relations
Through her senior roles at the Indo-American Chamber of Commerce, she actively works to establish and develop steadfast bilateral trade relations.

Media Appearances

Upasana has no verified media appearances

Work History

Managing Director at Yashoda Super Speciality Hospitals, Kaushambi
6-2013
Director/ Chief Executive Officer at Yashoda Super Speciality Hospitals, Kaushambi
11-2001
Director at Yashoda Super Speciality Hospitals, Kaushambi
11-2022
Regional President of the North India Council at Indo-American Chamber of Commerce, India
10-2022 - 11-2022
Vice President of the North India Council at Indo-American Chamber of Commerce, India

Education

2016 - 2016
Accreditation from Harvard Medical School
2015 - 2015
Certificate from Indian Institute of Management Ahmedabad

More Information

Social Presence :

Prographics :

Exp : 24 Location : New Delhi, Delhi, India Job Level : Mid-senior Designation : Managing Director at Yashoda Super Speciality Hospitals, Kaushambi
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Insights For Selling To Upasana

During A Call Or A Meeting

DO's

  • If they are not asking many questions, nudge them to ask questions rather than just starting to talk yourself
  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Use phrases like 'results based on data', 'measurable proof', 'X% growth' etc.

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Don’t overhype the product/pitch, keep it measured
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Upasana is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Upasana

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Upasana move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Upasana take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Upasana

Personality Compatibility


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