Verónica Isabel Medina

Inquirer
DISC Type : cd

Gerente de Experiencia y Servicio at CMI-Corporación Multi Inversiones

Guatemala City, Guatemala, Guatemala

Overview

Verónica is a customer experience (CX) and service design expert at CMI-Corporación Multi Inversiones. She leverages her background in banking and telecommunications to lead internal customer experience strategy within the companys shared services center, specializing in process re-engineering and applying Design Thinking methodologies for digital and cultural transformation.

She is passionate about continuous learning and redesigning frameworks to keep up with the evolving world of customer experience. Verónica champions a people-first leadership style, focused on empowering her teams to drive change and build a forward-thinking organizational culture. She holds a degree from Universidad Rafael Landívar.

To better reflect her teams customer-centric focus, she recently updated her official job title within CMI.

Personality Overview

ROI Conscious

Upfront

Hard To Convince

They respond well to confident salespeople.  They care equally about the product and its potential impact. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Experience (CX)
Her entire career is dedicated to CX. She identifies as a "#CXlover" and actively participates in industry events like the WOW CX Summit to stay current on trends.
Service Design
Focuses on redesigning internal and external customer journeys using methodologies like Design Thinking to drive continuous improvement and digital transformation.
People-Centric Leadership
Emphasizes empowering teams and "Leading with the Soul" as key to building a strong culture and delivering excellent service, a core theme in her recent posts.

Media Appearances

Verónica has no verified media appearances

Work History

5-2025
Gerente de Experiencia y Servicio at CMI-Corporación Multi Inversiones
3-2023 - 6-2025
Gerente Gestión de Servicio y Valor at CMI-Corporación Multi Inversiones
1-2022 - 3-2023
Gerente Regional de Servicios al Colaborador at CMI-Corporación Multi Inversiones
7-2020 - 12-2021
Gerente de Experiencia de Clientes at Grupo Financiero Ficohsa Guatemala
12-2017 - 10-2019
Gerente de Calidad y Experiencia del Cliente (Customer Experience) para Centroamérica at Claro Guatemala

Education

1996 - 2001
Licenciatura from Universidad Rafael Landívar
1-2011 - 10-2013
Máster from Universidad Mariano Gálvez

More Information

Social Presence :

Prographics :

Exp : 17 Location : Guatemala City, Guatemala, Guatemala Job Level : N/A Designation : Gerente de Experiencia y Servicio at CMI-Corporación Multi Inversiones
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Insights For Selling To Verónica Isabel

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Tell them that you are there to help them create visible impact within their organization
  • Highlight the competitive differentiation of your product

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Verónica Isabel is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Verónica Isabel

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Verónica Isabel move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Verónica Isabel take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Verónica Isabel

Personality Compatibility


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