Veronica Chavez in

Veronica Chavez

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Director of Customer Success at Insurity
📍 Dallas-Fort Worth Metroplex, United States

Veronica Chavez is the Director of Customer Success at Insurity, where she leads a team supporting over 100 customers. Her expertise lies in building strong client relationships and standardizing customer success processes. Described as a sincere and genuine leader, she holds a Bachelor of Science from Jacksonville University.

Veronica is passionate about mentorship, professional development, and creating inclusive environments. She recently completed a course on confronting bias and often reflects on the importance of fundamental principles in management and leadership. She believes in proactively finding solutions to meet client needs.

She has experience managing international teams, having previously overseen an offshore staff in Manila, Philippines.

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Experience
15 Years
Current Role
Director of Customer Success
Job Level
Mid-senior
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

How Veronica shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Veronica cares about

Customer Experience
Her approach centers on understanding client pain points, anticipating needs, and cultivating trust-based relationships to foster customer loyalty and advocacy.
Leadership & Mentorship
Leads a growing team at Insurity and has a background in developing and coaching associates. She believes in going "back to the basics" for effective management.
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Career

Work history

8-2023
Director of Customer Success
Insurity
7-2021 - 1-2024
Customer Success Executive
Insurity
5-2016 - 7-2021
Business Process Operations Supervisor
DXC Technology
4-2014 - 5-2016
Project Management Specialist
Citizens Property Insurance Corporation
4-2012 - 4-2014
Supervisor/Agent of Internal Agency
Citizens Property Insurance Corporation
In the press

Media appearances

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Education
2009 - 2010
Bachelor of Science (BS)
Jacksonville University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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