Veronica H. in

Veronica H.

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Director Of Store Operations | Service + Experience at Nordstrom
📍 Seattle, Washington, United States

Veronica is the National Director of Store Operations and Service & Experience at Nordstrom, where she has built a long-standing career. She is focused on simplifying processes and delivering service excellence for customers and team members, leveraging her degrees in Business Administration and Arts from The University of Texas at Austin.

Her personal core values are Family, Integrity, and Compassion, which she aligns with her professional life. Veronicas spark comes from being of service to others with intentionality. She was recently promoted to a new full-time role as a mom, storyteller, and designer of indoor forts.

She has a passion for rethinking leadership and favors humility over pride and curiosity over closure.

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Experience
22 Years
Current Role
Director Of Store Operations | Service + Experience
Job Level
Mid-senior
Location
Seattle, Washington, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Veronica cares about

Customer Experience
Her career is dedicated to improving service and experience, earning her a "Customer Obsessed" Core Value award from Nordstrom.
Operational Efficiency
Focuses on removing friction and simplifying processes to create optimal efficiencies for both customers and store teams.
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Career

Work history

6-2020
Director Of Store Operations | Service + Experience
Nordstrom
3-2016 - 6-2020
Director of Rack Service + Experience
Nordstrom Rack Inc.
3-2014 - 3-2016
National Store Support Manager
Nordstrom Rack Inc.
9-2013 - 3-2014
National Service Experience Manager
Nordstrom Rack Inc.
6-2003 - 9-2014
Store
Nordstrom
In the press

Media appearances

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Education
Bachelor of Business Administration - BBA
The University of Texas at Austin
Bachelor of Arts - BA
The University of Texas at Austin
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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