Victoria (Tori) Eberlein

Questioner
DISC Type : c

Chief of Staff | Customer Service at Southern California Edison (SCE)

Los Angeles, California, United States

Overview

Victoria (Tori) Eberlein is the Chief of Staff for Customer Service at Southern California Edison (SCE). An MBA graduate from the UCLA Anderson School of Management, she is also a certified Project Management Professional (PMP) with experience in leadership development and strategic partnerships.

She is passionate about mentorship and advancing women in business. This is demonstrated through her active involvement in events like the Forte Foundations MBA Womens Leadership Conference, where she has been a featured speaker representing SCE.

After attending the Forte Foundation conference as an MBA student, she returned three years later as a speaker.

Personality Overview

Price-Sensitive

Systematic

Cautious & Analytical

They prefer to do thorough analysis of any situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Experience
Her current role as Chief of Staff is directly within the Customer Service organization at a major utility, Southern California Edison.
Women in Business
Actively represents her company and speaks at events like the Forte Foundation's MBA Women's Leadership Conference to support and guide fellow professional women.
Leadership Development
She is a graduate of Southern California Edison's Management Leadership Development Program and now encourages other post-MBAs to join.

Media Appearances

Victoria has no verified media appearances

Work History

6-2025
Chief of Staff | Customer Service at Southern California Edison (SCE)
7-2023 - 6-2025
Management Leadership Development Program at Southern California Edison (SCE)
6-2022 - 8-2022
Global Leader Program (GLP) MBA Intern - Refrigeration Merchandising at Whirlpool Corporation
11-2019 - 7-2021
Director, Membership at National Automatic Merchandising Association
1-2019 - 11-2019
Director, Private Sector Partnerships and Engagement at American Legislative Exchange Council

Education

8-2021 - 5-2023
Master of Business Administration - MBA from UCLA Anderson School of Management
Bachelor of Arts (B.A.) from University of Colorado Boulder

More Information

Social Presence :

Prographics :

Exp : 8 Location : Los Angeles, California, United States Job Level : N/A Designation : Chief of Staff | Customer Service at Southern California Edison (SCE)
URL has been copied!

Insights For Selling To Victoria (Tori)

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Victoria (Tori) is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Victoria (Tori)

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Victoria (Tori) move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Victoria (Tori) take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Victoria (Tori)

Personality Compatibility


Other Southern California Edison (SCE) Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.