Vinícius Ribeiro da Silva

Observer
DISC Type : ci

Analista de Control desk at Lojas Renner S.A.

Porto Alegre, Rio Grande do Sul, Brazil

Overview

Vinícius is a Control Desk Analyst at Lojas Renner S. A. with expertise in data analysis and operational performance management. He leverages data to enhance productivity in call center environments and recently completed a degree in Digital Marketing at UniRitter to further his strategic skills.

Motivated by new challenges, Vinícius is focused on continuous professional development, as shown by his recent graduation and specialized certifications. He follows major technology companies like Amazon and Hewlett Packard Enterprise, indicating a strong interest in digital innovation and corporate strategy.

He holds a specialized certification in "Real Time and Control Desk Operation" from the OLOS Academy.

Personality Overview

Curious

Value Driven

Example Seeker

They are likely to ask many questions and look heavily for supporting information.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Operational Performance
His career is centered on improving operational productivity and performance by analyzing metrics and adapting work structures in call centers.
Data-Driven Strategy
He focuses on using data analysis and statistical reports to drive organizational performance and support internal clients with systemic issues.
Digital Marketing
Recently completed his degree in Digital Marketing and holds a certification in digital business strategies, indicating a growing area of focus.

Media Appearances

Vinícius has no verified media appearances

Work History

10-2021
Analista de Control desk at Lojas Renner S.A.
8-2018 - 10-2021
Analista de Control desk at Grupo Redebrasil
11-2015 - 9-2017
Analista de Control desk at Explorer Call Center
2-2012 - 11-2015
Operador de telemarketing at Grupo RBS
4-2011 - 3-2012
Assistente finacerio at PAC Administração de Créditos LTDA.

Education

2-2024 - 12-2024
Marketing digital from UniRitter

More Information

Social Presence :

Prographics :

Exp : 14 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : N/A Designation : Analista de Control desk at Lojas Renner S.A.
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Insights For Selling To Vinícius

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Help them realize that there is no personal risk in making this decision
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vinícius is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Vinícius

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Vinícius move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Vinícius take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Vinícius

Personality Compatibility


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