Michael Kraus is an experienced IT leader specializing in customer management, fulfillment, and settlement within the travel and retail sectors. His career includes leadership roles at Thomas Cook, Karstadt, and Deichmann, where he has managed BI projects and e-commerce development. He holds a degree in Industrial Engineering and Management from the University of Hamburg.
He has a notable background in building online retail platforms, having served as the Head of E-Commerce B2C for Deichmann, a major European shoe retailer.
Michael Kraus
Head of IT Customer Mgmt., Fulfilment, Settlement at Thomas Cook
Frankfurt Rhine-Main Metropolitan Area, Germany
Overview
Topics They Care About
IT Customer Management
His most recent senior role at Thomas Cook focused on the IT systems governing the end-to-end customer journey, from management to fulfillment and settlement.
E-commerce Strategy
He previously led IT and business development for Karstadt. de and was Head of E-Commerce for the major footwear retailer Deichmann.
Business Intelligence
His experience includes a specific role as Head of BI Projects at Thomas Cook, indicating a focus on data-driven decision-making.
Media Appearances
Michael has no verified media appearances
Work History
2-2013
Head of IT Customer Mgmt., Fulfilment, Settlement at Thomas Cook
4-2012 - 1-2013
Head of BI Projects at Thomas Cook
4-2008 - 3-2012
Senior Manager at diligenZ management consulting GmbH
7-2007 - 3-2008
Head of IT & Business Development karstadt.de at Karstadt Warenhaus AG
8-2002 - 6-2007
Head of E-Commerce B2C at Heinrich Deichmann-Schuhe GmbH&Co. KG
1-2001 - 7-2002
Senior Consultant E-Commerce at Morelogs GmbH&Co. KG
2000 - 2001
Consultant E-Commerce at BGP
1999 - 2000
Consultant Fusion & Strategic Development at Babcock Borsig Power GmbH
Education
Dipl. Ing. oec. from Uni Hamburg / TU Hamburg-Harburg
More Information
Social Presence :
Prographics :
Exp : 26
Location : Frankfurt Rhine-Main Metropolitan Area, Germany
Job Level : Mid-senior
Designation : Head of IT Customer Mgmt., Fulfilment, Settlement at Thomas Cook
