Michael Kraus
Head of IT Customer Mgmt., Fulfilment, Settlement at Thomas Cook
📍 Frankfurt Rhine-Main Metropolitan Area, Germany
Michael Kraus is an experienced IT leader specializing in customer management, fulfillment, and settlement within the travel and retail sectors. His career includes leadership roles at Thomas Cook, Karstadt, and Deichmann, where he has managed BI projects and e-commerce development. He holds a degree in Industrial Engineering and Management from the University of Hamburg.
He has a notable background in building online retail platforms, having served as the Head of E-Commerce B2C for Deichmann, a major European shoe retailer.
Read the full overview →Experience
26 Years
Current Role
Head of IT Customer Mgmt., Fulfilment, Settlement
Job Level
Mid-senior
Location
Frankfurt Rhine-Main Metropolitan Area, Germany
Personality Overview
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Priorities
Topics Michael cares about
IT Customer Management
His most recent senior role at Thomas Cook focused on the IT systems governing the end-to-end customer journey, from management to fulfillment and settlement.
E-commerce Strategy
He previously led IT and business development for Karstadt. de and was Head of E-Commerce for the major footwear retailer Deichmann.
Career
Work history
2-2013
Head of IT Customer Mgmt., Fulfilment, Settlement
Thomas Cook
4-2012 - 1-2013
Head of BI Projects
Thomas Cook
4-2008 - 3-2012
Senior Manager
diligenZ management consulting GmbH
7-2007 - 3-2008
Head of IT & Business Development karstadt.de
Karstadt Warenhaus AG
8-2002 - 6-2007
Head of E-Commerce B2C
Heinrich Deichmann-Schuhe GmbH&Co. KG
In the press
Media appearances
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Education
Dipl. Ing. oec.
Uni Hamburg / TU Hamburg-Harburg
Social presence
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