Vincent Zammiello

Examiner
DISC Type : sc

Executive Director Retail Customer Care Team at CVS Health

North Attleboro, Massachusetts, United States

Overview

Vincent Zammiello is the Executive Director for the Retail Customer Care Team at CVS Health, where he has held several leadership roles. His career progression demonstrates a strong focus on process improvement, operations, and innovation, notably as Director of SimpleDose. He attended the Albany College of Pharmacy and Health Sciences.

He has a history of upward mobility within CVS Health, moving from Senior Manager to his current Executive Director position.

Personality Overview

Unexpressive

Tough To Convince

Process Oriented

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. Being observant comes to them naturally.

Topics They Care About

Customer Care
His current and previous roles as Executive Director and Lead Director of the Retail Customer Care Team highlight his focus on the customer experience.
Process Improvement
Previously held roles as Director of Process Improvement and Senior Manager of Process Innovation, indicating a core professional interest.
Pharmacy Operations
His background as a registered pharmacist and various leadership roles at CVS Health point to a deep understanding of pharmacy operations.

Media Appearances

Vincent has no verified media appearances

Work History

8-2025
Executive Director Retail Customer Care Team at CVS Health
1-2020 - 9-2025
Lead Director - Retail Customer Care Team at CVS Health
12-2019 - 9-2025
Director Of SimpleDose - Front End Processing at CVS Health
11-2018 - 12-2019
Director Of Process Improvement at CVS Health
5-2004 - 11-2018
Senior Manager Process Innovation and Operations at CVS Health

Education

Education details unavailable from Albany College of Pharmacy and Health Sciences

More Information

Social Presence :

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Exp : 21 Location : North Attleboro, Massachusetts, United States Job Level : Senior Designation : Executive Director Retail Customer Care Team at CVS Health
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Insights For Selling To Vincent

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vincent is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Vincent

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Vincent move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Vincent take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Vincent

Personality Compatibility


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