Vino Franklin in

Vino Franklin

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Vice President at Tech Mahindra
📍 Mexico City, Mexico

Vino Franklin is a Vice President at Tech Mahindra, leading global customer experience and contact center transformation. His expertise lies in leveraging AI and operational excellence to drive business growth across the Americas and Asia-Pacific. He holds a Diploma in Computer Technology.

He was previously hand-selected by the CEOs office at CSS Corp to establish the companys first delivery center in Costa Rica.

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Experience
25 Years
Current Role
Vice President
Job Level
Senior
Location
Mexico City, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Vino cares about

AI & CX Transformation
His current role and expertise focus on using AI, including Agentic AI, for end-to-end customer experience transformation and operational efficiency.
Global Operations
He has a deep background in building and managing complex customer and technology operations across diverse international locations like Costa Rica, India, and the Philippines.
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Career

Work history

11-2018
Vice President
Tech Mahindra
4-2017 - 10-2018
Associate Vice President - TAC Operations
CSS Corp
9-2014 - 3-2017
Director to Senior Director, Operations
CSS Corp
5-2013 - 8-2014
Director Operations
CSS Corp
4-2008 - 4-2013
Practice Manager to Associate Director, PMO
CSS Corp
In the press

Media appearances

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Education
1996 - 1998
Diploma in Computer Technology
Bharath Polytechnic College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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