VISHAL KAPIL

Commander
DISC Type : D

Group CIO & CTO at MAIR Group

Dubai, United Arab Emirates

Overview

Vishal Kapil is the Group CIO & CTO at MAIR Group, leveraging his extensive experience in technology leadership across retail, real estate, and manufacturing. His expertise lies in driving business transformation and growth for DTC, marketplace, and B2B models. He holds an MBA and a Masters in Mathematics from Panjab University.

His focus is on making company operations stable and data-driven through core systems and digital initiatives. He is passionate about unlocking business value using technology, building teams with deep domain knowledge, and aligning IT strategy with mergers and acquisitions targets to support the companys growth.

He recently led the launch of the UAEs first grocery retail store enabled with 100% smart labels and a Vision AI-driven device for customers.

Personality Overview

Candid & Clear

Decisive

Risk-Taker

They respond well to strong and respectful communication.  They like to act fast and expect others to do the same. They are very proud of what they do.

Topics They Care About

Retail Innovation
He is driving initiatives like deploying smart labels and Vision AI in grocery stores, and actively learns from international retail leaders to create impactful consumer experiences.
Digital Transformation
A core part of his mandate is transforming enterprise and consumer-centric technology functions to align with group strategy and M&A goals.
Autonomous Logistics
He follows the trend of autonomous fulfillment closely, viewing it as a real and transformative factor that will change order fulfillment and customer behavior.

Media Appearances

Tech icon of the week: Vishal Kapil of GMG Dubai. Featured in India Retailing

See Now

Work History

10-2024
Group CIO & CTO at MAIR Group
4-2023 - 9-2024
Group Chief Information Officer at GMG
7-2019 - 3-2023
CTO Marks & Spencer India at Marks and Spencer Reliance India Ltd.
2-2016 - 7-2019
IT Director (Regional CIO)- adidas & reebok India & Emerging Markets at adidas
5-2011 - 1-2016
Tech Delivery Unit Head-(eCommerce, Digital Ops) at Accenture

Education

1999 - 2001
MBA from Panjab University
1997 - 1999
Masters In Mathematics from Center for Advanced Study in Mathematics, Panjab University Chandigarh

More Information

Social Presence :

Prographics :

Exp : 14 Location : Dubai, United Arab Emirates Job Level : Leadership Designation : Group CIO & CTO at MAIR Group
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Insights For Selling To VISHAL

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with VISHAL is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from VISHAL

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will VISHAL move?

  • They can take decisions very fast if you manage to convince them.
  • Can VISHAL take some risk or not?

  • The risks don’t matter much to them.

You And VISHAL

Personality Compatibility


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