Vivek Jagasia
Login to view DISC.Vivek Jagasia is a results-driven leader with over 20 years of experience in customer experience and contact center operations. He specializes in building omni-channel centers from the ground up and improving agent productivity with tools like predictive dialers. He recently completed an advanced program in Business Intelligence and Analytics from IIM Rohtak.
Outside of his formal roles, Vivek demonstrates a relentless commitment to professional growth and hands-on learning. He dedicated a "year without weekends" to complete a management program from IIM Kozhikode and actively seeks to understand operational challenges by putting himself on the front lines, as seen in his companys initiatives.
To better understand driver challenges, Vivek and his entire leadership team spent a day working as Uber drivers.
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DISC behavioral profile
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