Vivian Toledo Augusto in

Vivian Toledo Augusto

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Head of Account Management Americas at TOPdesk
📍 São Paulo, São Paulo, Brazil

Vivian is the Head of Account Management for the Americas at TOPdesk, where she leads post-sales strategy to expand revenue and ensure high customer retention. A data-driven leader, she is a Certified Localization Specialist and a LinkedIn Top Voice. Colleagues describe her as inspiring, dedicated, and a leader who actively listens.

Vivian is a fluent English and Portuguese speaker with strong professional and cultural ties to both Brazil and Portugal. Her interests include following developments from major technology companies like Microsoft and IBM. She actively reads and shares insights from business and strategy books.

She is recognized as both a LinkedIn Top Voice and a HubSpot Creator for her contributions and content.

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Experience
17 Years
Current Role
Head of Account Management Americas
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Vivian shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Vivian cares about

Customer Experience
Her profile and posts emphasize that customer experience is a core business strategy, not just a department, to drive growth and loyalty.
Revenue Growth
Her current role and headline, "Revenue & Customer Growth Leader, " are explicitly focused on increasing base revenue and upsell opportunities within existing accounts.
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Career

Work history

2-2026
Head of Account Management Americas
TOPdesk
8-2025
Head of Account Management Brazil
TOPdesk
8-2024 - 8-2025
Head of Post Sales
TOPdesk
4-2022 - 7-2024
Strategic Advisor - Customer Success Area
Trackage Logística
3-2022 - 2-2024
Costmer Experience Strategic Consultant
BabyBus
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
10-2020 - 10-2022
Bachelor of Business Administration - BBA
BBI - Business Behavior Institute
2004 - 2007
Bachelor's degree
Faculdade Cásper Líbero
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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