Vivian Toledo Augusto

Sharpshooter
DISC Type : DC

Head of Account Management Americas at TOPdesk

São Paulo, São Paulo, Brazil

Overview

Vivian is the Head of Account Management for the Americas at TOPdesk, where she leads post-sales strategy to expand revenue and ensure high customer retention. A data-driven leader, she is a Certified Localization Specialist and a LinkedIn Top Voice. Colleagues describe her as inspiring, dedicated, and a leader who actively listens.

Vivian is a fluent English and Portuguese speaker with strong professional and cultural ties to both Brazil and Portugal. Her interests include following developments from major technology companies like Microsoft and IBM. She actively reads and shares insights from business and strategy books.

She is recognized as both a LinkedIn Top Voice and a HubSpot Creator for her contributions and content.

Personality Overview

Fast But Analytical

Thorough Evaluator

Rigorous & Demanding

They like to move fast and expect the same from others.  They take a lot of pride in personal achievements. More than the product, they care about the impact of the product.

Topics They Care About

Customer Experience
Her profile and posts emphasize that customer experience is a core business strategy, not just a department, to drive growth and loyalty.
Revenue Growth
Her current role and headline, "Revenue & Customer Growth Leader, " are explicitly focused on increasing base revenue and upsell opportunities within existing accounts.
Team Leadership
She specializes in developing teams on a global scale, and her recommendations highlight her inspiring and effective leadership style.

Media Appearances

Vivian has no verified media appearances

Work History

2-2026
Head of Account Management Americas at TOPdesk
8-2025
Head of Account Management Brazil at TOPdesk
8-2024 - 8-2025
Head of Post Sales at TOPdesk
4-2022 - 7-2024
Strategic Advisor - Customer Success Area at Trackage Logística
3-2022 - 2-2024
Costmer Experience Strategic Consultant at BabyBus

Education

10-2020 - 10-2022
Bachelor of Business Administration - BBA from BBI - Business Behavior Institute
2004 - 2007
Bachelor's degree from Faculdade Cásper Líbero

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Head of Account Management Americas at TOPdesk
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Insights For Selling To Vivian

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Objectively showcase the impact that your product creates

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Avoid being a storyteller and don’t try to oversell
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vivian is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Vivian

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Vivian move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Vivian take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Vivian

Personality Compatibility


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