Wendy Simonetti Martinez in

Wendy Simonetti Martinez

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Senior Customer Success Manager at Capacity
📍 New York, New York, United States

Wendy is a Senior Customer Success Manager at Capacity, specializing in AI-powered knowledge platforms. With extensive experience from Nielsen and Lucy AI, she focuses on empowering teams and fostering client relationships. She studied International Affairs at New York University, providing a unique global perspective to her technology-focused role.

Wendy values personal time, recently taking a break for travel and spending quality time with her family to recharge. This balance suggests a person who is not only dedicated to her career but also understands the importance of well-being and personal fulfillment outside of the office.

She was part of the successful exit and merger of her previous company, Lucy AI, with her current employer, Capacity.

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Experience
14 Years
Current Role
Senior Customer Success Manager
Job Level
Middle
Location
New York, New York, United States
Personality Overview

How Wendy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Wendy cares about

Customer Success
Her entire career is focused on this, and she actively posts about the value of proactive support, seeing customer success as an investment, not a cost.
AI Knowledge Platforms
Her experience at both Lucy AI and Capacity centers on using AI to help teams access and utilize knowledge efficiently.
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Career

Work history

3-2025
Senior Customer Success Manager
Capacity
7-2018 - 3-2025
Senior Customer Success Manager
Lucy AI
1-2014 - 6-2017
Manager, Client Support
The Nielsen Company
5-2010 - 9-2010
Analyst II Healthcare
NM Incite
7-2006 - 5-2010
Account Manager
Nielsen Online
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1996 - 2000
Education details unavailable
West Chester University of Pennsylvania
1999 - 1999
International Affairs
New York University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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