Wesley Duxbury

Enthusiast
DISC Type : i

Global Head of IT Services & Operations at Genus PLC

Kingsley, England, United Kingdom

Overview

Senior IT leader at Genus PLC with 10+ years experience managing £5m+ budgets for FTSE 250 companies. He specializes in transforming global teams and enhancing the digital employee experience. He holds a BSc from the University of Chester and is ITIL v3 certified.

His personal interests are diverse, including photography, videography, and parent blogging. He is a high-grade American-Thai Kickboxing student, a former competitive rower, and also enjoys compound bow field archery and camping.

Unique fact: Wesley is a Chester Cathedral Choir alumnus and a former competitive sweep-oar rower.

Personality Overview

Amiable & Agreeable

Story Driven

Optimistic

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

IT Service Operations
His career is centered on improving IT service delivery, with a proven track record of increasing first-time fix rates and consistently exceeding SLAs.
Digital Employee Experience
A key professional focus is shaping operating models to deliver reliable, proactive, and scalable IT outcomes for a global workforce.
Photography & Videography
Lists photography and videography as personal interests, suggesting a creative side and an appreciation for visual communication.

Media Appearances

Wesley has no verified media appearances

Work History

10-2024
Global Head of IT Services & Operations at Genus PLC
11-2021
Global Head of IT Services at Genus PLC
8-2018 - 10-2021
Senior IT Services Manager (Global) at Genus PLC
9-2017 - 8-2018
IT Services Manager - Europe, Middle East & Africa at Genus PLC
2-2015 - 8-2017
IT Service Operations Manager at MDS Global

Education

2004 - 2007
BSc from University of Chester
2000 - 2003
HND from University of Chester

More Information

Social Presence :

Prographics :

Exp : 19 Location : Kingsley, England, United Kingdom Job Level : Mid-senior Designation : Global Head of IT Services & Operations at Genus PLC
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Insights For Selling To Wesley

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wesley is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Wesley

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Wesley move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Wesley take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Wesley

Personality Compatibility


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