Weslley Oliveira

Critic
DISC Type : C

Technical Support Manager – IAM AMERICAS at Docusign

São Paulo, São Paulo, Brazil

Overview

Weslley is a data-driven Technical Support Manager at Docusign with a strong focus on maximizing customer value. He has a proven track record of leading global support teams and holds AWS and ITIL v4 certifications. Colleagues describe him as dedicated, an enabler, and a leader with a strong commitment to learning.

Passionate about the intersection of people and technology, Weslley actively seeks to connect with others in his field. He enjoys exchanging experiences and is open to networking, as highlighted by his invitation for virtual coffee chats.

At his previous role, he successfully achieved and maintained a gold standard customer satisfaction rate of over 90%.

Personality Overview

ROI Driven

Precise

Objective Thinker

They enjoy working alone and do not rely on others very often.  They are quite likely to negotiate on pricing or other key terms. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Customer Experience
His career focuses on being a "customer-centric professional" and improving metrics like CSAT, NPS, and First Resolution Time to maximize customer value.
Leadership & Mentorship
He has extensive experience hiring, training, and developing teams. Recommendations praise his ability to act as an "enabler" to help his team's career growth.
IT Service Management
He is ITIL v4 certified and a recommendation highlights his expertise in ITSM integration projects, showing a focus on process improvement and efficiency.

Media Appearances

Weslley has no verified media appearances

Work History

1-2026
Technical Support Manager – IAM AMERICAS at Docusign
5-2024
Technical Support Manager at Docusign
5-2024 - 12-2025
Technical Support Manager – eSign Specialized LATAM at Docusign
6-2022 - 2-2024
Technical Support Manager at Wildlife Studios
8-2020 - 6-2022
Team Lead, Technical Support Engineer at Wildlife Studios

Education

2013 - 2015
Tecnologia em Análise e Desenvolvimento de Sistemas from UNIBTA - Centro Universitário

More Information

Social Presence :

Prographics :

Exp : 16 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Technical Support Manager – IAM AMERICAS at Docusign
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Insights For Selling To Weslley

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Tell them what ROI they can expect
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Do not use very emotional or colorful language
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Weslley is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Weslley

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Weslley move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Weslley take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Weslley

Personality Compatibility


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