Weslley Oliveira in

Weslley Oliveira

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Technical Support Manager – IAM AMERICAS at Docusign
📍 São Paulo, São Paulo, Brazil

Weslley is a data-driven Technical Support Manager at Docusign with a strong focus on maximizing customer value. He has a proven track record of leading global support teams and holds AWS and ITIL v4 certifications. Colleagues describe him as dedicated, an enabler, and a leader with a strong commitment to learning.

Passionate about the intersection of people and technology, Weslley actively seeks to connect with others in his field. He enjoys exchanging experiences and is open to networking, as highlighted by his invitation for virtual coffee chats.

At his previous role, he successfully achieved and maintained a gold standard customer satisfaction rate of over 90%.

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Experience
16 Years
Current Role
Technical Support Manager – IAM AMERICAS
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Weslley shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Weslley cares about

Customer Experience
His career focuses on being a "customer-centric professional" and improving metrics like CSAT, NPS, and First Resolution Time to maximize customer value.
Leadership & Mentorship
He has extensive experience hiring, training, and developing teams. Recommendations praise his ability to act as an "enabler" to help his team's career growth.
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Career

Work history

1-2026
Technical Support Manager – IAM AMERICAS
Docusign
5-2024
Technical Support Manager
Docusign
5-2024 - 12-2025
Technical Support Manager – eSign Specialized LATAM
Docusign
6-2022 - 2-2024
Technical Support Manager
Wildlife Studios
8-2020 - 6-2022
Team Lead, Technical Support Engineer
Wildlife Studios
In the press

Media appearances

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Education
2013 - 2015
Tecnologia em Análise e Desenvolvimento de Sistemas
UNIBTA - Centro Universitário
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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