William Promecene in

William Promecene

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Vice President, Customer Experience at Granicus
📍 San Antonio, Texas, United States

William is a business and operations executive with over 20 years of experience leading customer-centric teams in the information technology and SaaS industries. As Vice President of Customer Experience at Granicus, he has extensive experience in service delivery, customer success, and go-to-market strategies. He holds an MBA from Texas A&M University.

Outside of his professional life, he is deeply involved in creative family projects. He recently participated in a family book club while on a cruise and has collaborated with his family to publish childrens books, using it as a way to teach his son about entrepreneurship.

Unique fact: William co-published three childrens books with his family under their own publishing name, The Family Promecene.

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Experience
26 Years
Current Role
Vice President, Customer Experience
Job Level
Senior
Location
San Antonio, Texas, United States
Personality Overview

How William shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics William cares about

SaaS Customer Success
His career focus and current executive role are centered on customer success and experience within the SaaS industry.
Youth Entrepreneurship
He co-published three children's books with his family as an entrepreneurial lesson for his son, covering business creation, costs, and marketing.
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Career

Work history

5-2021
Vice President, Customer Experience
Granicus
11-2020 - 5-2021
Vice President, Calytera Operations
Granicus
8-2017 - 11-2020
Vice President Operations
Calytera
10-2012 - 8-2017
Senior Director, Hybrid Support
Rackspace, the Open Cloud Company
9-2007 - 10-2012
Director, Product Development
Rackspace, the Open Cloud Company
In the press

Media appearances

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Education
1998 - 2000
MBA
Mays Business School - Texas A&M University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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