William is a business and operations executive with over 20 years of experience leading customer-centric teams in the information technology and SaaS industries. As Vice President of Customer Experience at Granicus, he has extensive experience in service delivery, customer success, and go-to-market strategies. He holds an MBA from Texas A&M University.
Outside of his professional life, he is deeply involved in creative family projects. He recently participated in a family book club while on a cruise and has collaborated with his family to publish childrens books, using it as a way to teach his son about entrepreneurship.
Unique fact: William co-published three childrens books with his family under their own publishing name, The Family Promecene.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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