Wouter Van der Hoek

Questioner
DISC Type : c

Functioneel Beheerder at Gemeente Heerenveen

Leeuwarden, Friesland, Netherlands

Overview

Wouter van der Hoek is a Functional Application Manager at Gemeente Heerenveen, specializing in AFAS. His background includes application management roles at Magister and Sinne kinderopvang, supported by a professional certification in Functional Management. He focuses on understanding user needs and improving processes.

He is a strong advocate for using service design and active listening as critical "design instruments. " He believes that truly understanding a problem before developing solutions is the key to successful change, a topic he also teaches professionally.

Personality Overview

Value Seeker

Systematic

Cautious & Analytical

It is quite likely of them to ask for pricing or other concessions.  They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Service Design
He frequently champions service design and design thinking as tools for making better choices and gives training on the subject.
Change Management
Believes successful change comes from deeply understanding the real questions and current situation before rushing to solutions.
Customer Understanding
Advocates for investing time to learn the customer's language and needs to build genuine connections and provide meaningful service.

Media Appearances

Wouter has no verified media appearances

Work History

1-2022
Functioneel Beheerder at Gemeente Heerenveen
8-2020 - 1-2022
Applicatiebeheerder at Magister (onderdeel van Iddink Group)
3-2019 - 8-2020
Functioneel beheer Carel3 at RMC Friese Wouden
8-2020
Applicatiebeheerder Ouderportaal (Konnect) at Sinne kinderopvang
12-2008 - 8-2020
Klant & Markt - relatiebeheer at Sinne kinderopvang

Education

Wouter has no verified education history

More Information

Social Presence :

Prographics :

Exp : 17 Location : Leeuwarden, Friesland, Netherlands Job Level : N/A Designation : Functioneel Beheerder at Gemeente Heerenveen
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Insights For Selling To Wouter

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wouter is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Wouter

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Wouter move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Wouter take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Wouter

Personality Compatibility


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