Yasmin Silva

Critic
DISC Type : C

Customer Success Manager - Brazil at HubSpot

Pereira, Risaralda, Colombia

Overview

Yasmin is a Customer Success Manager at HubSpot for the LATAM region, with a background that includes roles at Google. She specializes in customer onboarding and platform adoption. Holding a certification in Project Management, colleagues describe her as dedicated, hardworking, and intelligent, with exceptional communication skills.

Recently, Yasmin has become a speaker at HubSpot events, using her voice to discuss future strategies in Customer Success, AI in marketing, and the Inbound methodology.

Personality Overview

Negotiator

Precise

Objective Thinker

They don’t appreciate bells and whistles unless backed by data.  They choose to analyze logically and value facts to emotions. They like to do things independently and don’t look for support from others.

Topics They Care About

Customer Success
Her current role and recent posts focus on creating real impact and future strategies for customer success.
AI in Marketing
She is a featured speaker for a HubSpot webinar covering the latest applications of AI in marketing and inbound innovations.
Strategic Planning
Actively participating in and speaking at events focused on planning for 2026, emphasizing the use of data, AI, and strategy for predictable growth.

Media Appearances

Yasmin has no verified media appearances

Work History

10-2024
Customer Success Manager - Brazil at HubSpot
4-2024 - 10-2024
Senior Customer Onboarding Specialist | Partner Scaled Onboarding at HubSpot at HubSpot
1-2022 - 4-2024
Customer Onboarding Specialist | Program Partner Scaled Onboarding at HubSpot
9-2018 - 1-2022
Customer Support Specialist - (Trilingual) Google Workspace at Google

Education

Project Management from Universidad de La Sabana

More Information

Social Presence :

Prographics :

Exp : 7 Location : Pereira, Risaralda, Colombia Job Level : Middle Designation : Customer Success Manager - Brazil at HubSpot
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Insights For Selling To Yasmin

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try too hard to build a relationship with them
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Yasmin is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Yasmin

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Yasmin move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Yasmin take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Yasmin

Personality Compatibility


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